Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. That approach still is meaningful today.

Custom 147

Custom Customer Technical Review Metrics 147

Startup Professionals Musings

FEBRUARY 24, 2020

Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. Direct customer-facing non-technical roles should be the last ones outsourced. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

OCTOBER 26, 2022

According to a classic survey conducted by Dimensional Research for Zendesk , 90 percent of respondents asserted that positive online reviews influenced buying decisions, and 86 percent admitted buying decisions were influenced by negative online reviews. Bureaucracy can appear quickly in startups as well as large companies.

Technical Review 151

Technical Review Organization Social Media Entrepreneur 151

SoCal CTO

OCTOBER 11, 2010

This month’s big question is Examples of Big Impact from Technology and I’ve taken it as an opportunity to go back and look at the elements of different projects that I’ve worked on over the years that have had a big impact. The retail store manager’s plan would be reviewed and approved by the district manager.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

Startup Professionals Musings

FEBRUARY 1, 2020

According to a classic survey conducted by Dimensional Research for Zendesk , 90 percent of respondents asserted that positive online reviews influenced buying decisions, and 86 percent admitted buying decisions were influenced by negative online reviews. Bureaucracy can appear quickly in startups as well as large companies.

Tips 126

Tips Technical Review Organization Social Media 126

Startup Professionals Musings

OCTOBER 3, 2016

The challenge is to recognize the people with the right traits to get results, and to train yourself to work on the right things. They define metrics for each goal, and diligently track themselves against these metrics. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

APRIL 16, 2022

I will summarize these here, with my insights, for your review and implementation: Physical health. Occupational satisfaction. You as a business leader can greatly influence this factor by providing the resources and training to allow team members to do their job better, and appreciate the impact of their work.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

JANUARY 2, 2019

Here I often find that you need to seek and work with a co-founder who can complement your technical skills with financial and marketing to start the business. You probably delegated a few things to keep these people earning their paychecks, but you are still reviewing and approving everything that comes in and out of your company.

Companies 99

Companies Company Technical Review Startup 99

Startup Professionals Musings

JUNE 21, 2013

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately.

Custom 92

Custom Customer Startup Services 92

Startup Professionals Musings

SEPTEMBER 22, 2023

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

AUGUST 8, 2014

Leading edge technology software and manufacturing require constant course corrections and iterative restarts. You cant isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. Dont let leading edge become bleeding edge.

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

Startup Professionals Musings

AUGUST 26, 2015

According to a survey conducted by Dimensional Research for Zendesk , 90 percent of respondents asserted that positive online reviews influenced buying decisions, and 86 percent admitted buying decisions were influenced by negative online reviews. Bureaucracy can appear quickly in startups as well as large companies.

Technical Review 100

Technical Review Organization Entrepreneur Social Media 100

Southern California Edison Blog

SEPTEMBER 2, 2021

Studies show that natural light has a positive effect on mental health, productivity, and job satisfaction. Train Your Staff and Offer Skill Improvement Opportunities. When hosting training meetings, be sure to record them so those who did not attend can review the content afterward and so future employees can access it.

Product 94

Product Training Software Review Technical Review 94

Startup Professionals Musings

JULY 24, 2014

According to a recent survey conducted by Dimensional Research for Zendesk , 90 percent of respondents asserted that positive online reviews influenced buying decisions, and 86 percent admitted buying decisions were influenced by negative online reviews. Bureaucracy can appear quickly in startups as well as large companies.

Technical Review 100

Technical Review Entrepreneur Organization Social Media 100

Startup Professionals Musings

DECEMBER 9, 2022

For example, Howard Schultz at Starbucks was quick to accept accountability for a racial bias incident a few years ago in one of his stores in Philadelphia, and he shut down all his stores for an anti-bias training session, rather than try to blame a single store employee or overall cultural conditions.

Activity 109

Activity Organization Mentor Training 109

Startup Professionals Musings

JULY 19, 2010

Due in large part to the current economy and an ultra-competitive job market, a Gen-Y entrepreneurial tsunami is already upon us. For a startup or small business executive serving as mentor, the proverbial “win-win” is created as they benefit from an injection of essential bandwidth, youthful energy, and technical expertise.

Competition 96

Competition Startup Technical Review IBM 96

Startup Professionals Musings

JULY 13, 2018

During my early years of managing in business, I always assumed that if I hired and trained the smartest and most experienced people I could find, I would get outstanding productivity. I recently was an advisor to a very strong technical executive who insisted on “being involved” in literally every decision in his startup.

Technical Review 51

Technical Review Startup Training Netflix 51

Startup Professionals Musings

FEBRUARY 11, 2018

According to a classic survey conducted by Dimensional Research for Zendesk , 90 percent of respondents asserted that positive online reviews influenced buying decisions, and 86 percent admitted buying decisions were influenced by negative online reviews. Bureaucracy can appear quickly in startups as well as large companies.

Technical Review 68

Technical Review Organization Entrepreneur Social Media 68

Startup Professionals Musings

JANUARY 2, 2016

Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly. Everyone on your team needs to be trained to recognize prospects who match your target customer set.

Custom 65

Custom Customer Startup Satisfaction 65

Startup Professionals Musings

JANUARY 20, 2016

Leading edge technology software and manufacturing require constant course corrections and iterative restarts. You can’t isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. Don’t let leading edge become bleeding edge.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

Startup Professionals Musings

JANUARY 20, 2017

I’m a strong believer that a great team can achieve success with a less impressive product offering, while potentially disruptive technology often goes nowhere due to a team with an uninspired work ethic. Match their focus on work ethic, and you too can join them. Marty Zwilling First published on Inc.com on 01/05/2017.

Funding 55

Funding Satisfaction Customer Custom 55

Startup Professionals Musings

OCTOBER 23, 2017

They don’t realize that these only increase their workload, due to training and management, rather than offloading real work. Find a partner who has dealt with the realities of technology, tools, and financing. It’s your success and satisfaction that’s really at stake. Don’t repeat the mistakes of others.

Help 66

Help Startup Course Technical Review 66

Startup Professionals Musings

DECEMBER 14, 2015

Gerber memorialized this concept many years ago in his classic book E-Myth , which postulates that most startups are initiated by entrepreneurs with technical skills, rather than business skills, resulting in a high failure rate. In fact, both customers and investors often avoid the perceived high risk of innovative technology pitches.

Technical Review 60

Technical Review Startup Social Media Competition 60

InfoChachkie

JANUARY 9, 2012

"Mickey Mouse popped out of my mind onto a drawing pad 20 years ago on a train ride from Manhattan to Hollywood at a time when business fortunes of my brother Roy and myself were at lowest ebb and disaster seemed right around the corner." Other installments include: Jeff Bezos , Steve Jobs and Richard Branson. They relish learning.

Tips 277

Tips Startup Entrepreneur Technical Review 277