Remove class-readers
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Using Social Media To Deal With Customer Trolls

InfoChachkie

In searching for world-class examples of public responses to irate customers'' complaints, I found one that emanated from an unlikely place, Savusavu, Fiji. Hopefully your significant other won''t tell you that your customer responses sound like text generated by a foreign call center agent,cut and pasted from an email template.

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codeSpark:Teaching Kids Software Coding Without Words

socalTECH

The original spark came, because my daughter, Naomi, who is six and was in first grade at the time, took a Lego Robotics class. That allows pre-readers to play, and also any kid in any part of the world can play the game, because there are no language issues. Grant Hosford: I was working at Idealab, for Bill Gross, when I had the idea.

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