Remove 2015 Remove Customer Remove Satisfaction Remove Startup
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Smart Startups Don’t Try To Satisfy Every Customer

Startup Professionals Musings

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes. Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly.

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Arianna Huffington’s Thrive Global is buying a startup that uses neuroscience to boost app usage

TechCrunch LA

When Arianna Huffington stepped down from her role at the Huffington Post to start Thrive Global, she said the goal of her new business was to help a generation “avoid the burnout that all too often comes with success today.”

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7 Reasons Smart Startups Establish 'Coopetition'

Startup Professionals Musings

As a startup advisor, when I suggest cooperating with competitors, most entrepreneurs initially think I'm crazy or suggesting something illegal. And growth is the lifeblood of every startup. And growth is the lifeblood of every startup. There's an opportunity for follow-on sales to existing customers.

Startup 102
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How Smart Startups Survive Investor Due Diligence

Startup Professionals Musings

For the elite startups and entrepreneurs who manage to attract the investor they dream of, and survive the term sheet negotiation, there is still one more hurdle before the money is in the bank. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad.

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Celebrating the Life and Work of Tony Hsieh

Tech.Co

Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. To build trust in e-commerce with the greater public, his company came up with innovative ideas and fostered new customer behaviors.

Commerce 206
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5 Unpleasant Startup Surprises and How To Recover

Startup Professionals Musings

By definition, every startup is predictably unpredictable, since new solutions have no proven track record, startups are usually building a new market, and the world around them is changing faster than ever. The market changes faster than your startup. The money runs out before revenues start.

Startup 105
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Humana partners with Heal and invests $100 million in the company’s doctor-on-demand service

TechCrunch LA

” That’s the way Nick Desai, the co-founder and chief executive of the Los Angeles-based startup Heal describes the future of traditional healthcare delivery. To date, the company has linked patients with over 200,000 home visits from doctors since its launch in 2015. “The doctor’s office is dead.”

Services 244