Startup Professionals Musings

DECEMBER 18, 2020

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

Customer 173

Customer Custom Social Media Technical Review 173

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

OCTOBER 3, 2016

Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. Focus all initiatives around value to your customers. A business must be all about listening to customers, delivering value, and customer satisfaction. Investors like happy teams.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

MAY 16, 2016

They don’t realize that strong team engagement leads to even stronger customer engagement, which can more than double your startup revenue and growth, according to experts. For example, TOMS Shoes matches every pair of shoes purchased with a new pair of shoes for a child in need, driving engagement for employees and customers.

Software Review 57

Software Review Satisfaction Startup Training 57

Startup Professionals Musings

DECEMBER 26, 2016

No matter how strong your business and technology insights are, you can benefit from input at all levels of the organization, as well as outside experts and customers. When team member solutions work well, everyone wins, while top-down decisions provide minimal satisfaction and learning for the team. Leaders grow through relationships.

Coach 64

Coach Satisfaction Organization Activity 64

Startup Professionals Musings

JANUARY 30, 2016

It’s easy to declare yourself an entrepreneur, but it’s not so easy to convince investors, your team and customers that you are that special one to fund and follow. Vision of providing real customer and social value. Relationships with others are required to build a team, nurture customers and complement individual strengths.

Startup 58

Startup Satisfaction Entrepreneur Customer 58

Startup Professionals Musings

JULY 8, 2016

Hiring requirements must be anticipated and implemented with the same precision and tracking as manufacturing volumes, sales leads, and customer service. We all make staffing mistakes, so it’s most important to quickly fix them, before the morale of the whole team is impacted, or your business loses some key customers.

Organization 57

Organization Entrepreneur Satisfaction Screening 57