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Reflections on 2016: Grant Hosford, codeSpark

socalTECH

This holiday season, we are again sharing the reflections on 2016 from Southern California's technology ecosystem. Grant Hosford: codeSpark's biggest news in 2016 was closing on $4.1M You can see all of our holiday reflections here. You can see all of our holiday reflections here.

Education 172
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5 Keys to Ensuring Credibility, Trust, and Customers

Startup Professionals Musings

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

Customer 173
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The Five Major Tech Trends of 2016

Xconomy

As we draw closer to the end of 2016, it is important that we take a moment to look back and reflect on all of the ways technology has inspired us, and transformed the way we live and do work. The Device-Agnostic Customer Experience. Customer expectations now demand seamless and satisfying user experiences.

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Some Thoughts on Leadership Going into 2016

Both Sides of the Table

It’s a new year – 2016. A great leader knows customers and has direct relationships with them. She can anticipate reactions to price increases or product changes by customers and she can sustain competitive challenges because she knows the customer will stick by her. Chip Kelly had bunker mentality.

Startup 150
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Zingle Acquired By Medallia For $42M

socalTECH

Carlsbad-based Zingle , a developer of mobile messaging and customer experience software for the hospitality, travel , and retail markets, has been acquired by San Francisco-based Medallia , a provider of customer experience management software. Medallia said it will pay approximately $42M in cash for Zingle.

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6 Ways To Create Experiences That Customers Crave

Startup Professionals Musings

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

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Crowdstrike Gets More Unwelcome Attention In Ukraine Scandal

socalTECH

Crowdstrike , the cybersecurity software developer which was founded in Orange County, which recently had its IPO, is getting some unwelcome attention today after the company's name came up in a transcript of calls involving Ukraine and the President of the United States.