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5 Keys to Ensuring Credibility, Trust, and Customers

Startup Professionals Musings

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I believe that the sooner every entrepreneur and brand builder adapts to this emerging trend, the sooner they will find success.

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Some Thoughts on Leadership Going into 2016

Both Sides of the Table

It’s a new year – 2016. We try to hire people who we believe will be upfront and respectful of entrepreneurs and know that it’s far easier to judge ones decisions on the outside than it actually is to have to make the tough decisions inside of a startup every day. The reality of most startups is about survival.

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6 Ways To Create Experiences That Customers Crave

Startup Professionals Musings

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

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7 Key Entrepreneur Habits Highlight Execution Ability

Startup Professionals Musings

As a small business and startup advisor, I find that entrepreneurs often love to talk about their latest idea, but not their execution. For example, Elon Musk is recognized as a visionary entrepreneur, but his fortune and his impact has come from the great companies he has built, including SpaceX, Tesla Motors, and PayPal.

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Selling Online In 2016 For The First Time – What Works When You Have A Blank Slate?

InfoChachkie

It may seem hard to believe, but even in 2016, there remain a number of successful consumer brands that are not sold online. I thought it would be interesting to understand the challenges and concerns of entrepreneurs who began selling online for the first time in 2016, so I sat down with Heidi Muther, COO at Z S upply , LLC.

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How An Entrepreneur Can Win In This Age Of Disruption

Startup Professionals Musings

The cost of entry to the entrepreneur lifestyle is at an all-time low, but the challenge of winning and success is at an all-time high. Customers have come to expect disruptive change, so yet another social network is not the way to get traction. Entrepreneurs in this category are real risk takers, such as Elon Musk.

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The entrepreneur who became a Lyft driver to conduct customer research

StartUp Beat

Grigori Mikayelyan was a failed and an aspiring entrepreneur; furnished with a new idea – and determined to make a success of it – he became a Lyft driver to conduct customer research with his passengers. I spoke to him over the phone about his unique approach to developing a company. Restaurants pay $0.50