Acquisition Customer Metrics Satisfaction 
Startup Professionals Musings
DECEMBER 22, 2021
As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.
Startup Professionals Musings
AUGUST 1, 2021
The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. You continually get frustrated with your team members, customers, vendors, and partners. But nobody said it would be easy. It’s very frustrating.
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Startup Professionals Musings
OCTOBER 14, 2022
The key elements of leadership in a company, both individual and organizational, are less tangible, but very critical in setting a market value for investment, acquisition, or going public. Research has confirmed that culture is a primary driver for financial performance, customer experience, and team productivity.
Startup Professionals Musings
APRIL 28, 2021
Look for validation from your mainstream customers. No matter how passionately you believe that everyone needs one, and positive feedback from friends and early adopters (false positives), before you invest in scaling the business, make sure you set and meet good metrics in cost of customer acquisition, recurring sales, and margin.
Startup Professionals Musings
JANUARY 15, 2020
The key elements of leadership in a company, both individual and organizational, are less tangible, but very critical in setting a market value for investment, acquisition, or going public. Research has confirmed that culture is a primary driver for financial performance, customer experience, and team productivity.
Startup Professionals Musings
MAY 10, 2019
They don’t realize that they are missing out on a great opportunity for “free” promotion, as well as taking a great risk by not listening to what customers are saying, and not monitoring or responding to undeserved challenges to their reputation. Use business metrics and tools to tune your efforts.
Steve Reich
JUNE 11, 2012
This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. Listen to your customers and grow rich. Why does Google dominate search?
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