Advertising Metrics Satisfaction Technology 
Startup Professionals Musings
SEPTEMBER 22, 2023
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
Startup Professionals Musings
JANUARY 8, 2021
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
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Startup Professionals Musings
DECEMBER 30, 2016
Most people have heard of Foursquare for local nightlife and Airbnb for rooms, but other nationally recognized sources for local services are still hard to find, including social media, local news, advertising, and event calendars. I still hear often the dream of a free service to users, supported by advertising, per the Facebook model.
Startup Professionals Musings
JUNE 21, 2013
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”
Startup Professionals Musings
MAY 1, 2012
They did a series of interviews with CEOs to understand how technology companies create success, and why most fail. As a result, they garner high customer satisfaction rates. Leaders focus first on identifying market problems that exist and can be solved with technology, not just promotion and advertising.
Startup Professionals Musings
FEBRUARY 22, 2011
They did a series of interviews with CEOs to understand how technology companies create success, and why most fail. As a result, they garner high customer satisfaction rates. Leaders focus first on identifying market problems that exist and can be solved with technology, not just promotion and advertising.
Startup Professionals Musings
FEBRUARY 17, 2010
They did a series of interviews with CEOs to understand how technology companies create success, and why most fail. As a result, they garner high customer satisfaction rates. Leaders focus first on identifying market problems that exist and can be solved with technology, not just promotion and advertising.
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