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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in the classic book “ Managing Knock Your Socks Off Service.” It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in the classic book “ Managing Knock Your Socks Off Service.” It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition.

Startup 154
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8 Reasons Why Great People Make Processes Repeatable

Startup Professionals Musings

That’s why I was pleased to see the balance on people versus process in a classic book on how to fix your organization, “ The Diamond Process ,” by Mike Diamond and Christopher Harding. Customers demand more engagement and flexibility. Priority is placed on employee mentoring and coaching. Of course, some balance is required.

Coach 128
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8 Practices Common To The Greatest Leader Role Models

Startup Professionals Musings

I’ve also struggled trying to define the characteristics that set these bosses apart, so I was impressed with the classic book, “ Superbosses ,” by Dartmouth professor and consultant Sydney Finkelstein. Measure by relationships as well as competitiveness. Accept high talent turnover as a sign of success.

Oracle 94
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6 Marketing Specifics That Apply To Every New Venture

Startup Professionals Musings

I like the guidance from marketing coach David Newman’s classic book “ Do It! Many entrepreneurs fear giving away their very best insights, strategies, or tools via social media – it might diminish the demand and the profit. They will call you back. Don’t dumb it down for social media. Don’t put all your faith in passion.

Marketing 141
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5 Keys To Breaking Through Success Barriers At Work

Startup Professionals Musings

I recently found a wealth of practical guidance on how to build a perseverance mindset and use it to overcome adversity, break through barriers, and keep moving forward to success, in a new book, “ Win When They Say You Won’t ,” by Daphne Jones. The business world today is very competitive, and customers are more and more demanding.

Startup 122
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The Pros And Cons Of A Secret Business Relationship

Startup Professionals Musings

One source I like is the classic book “ Who’s That Sitting At My Desk? ” in sociology, and is a coach and speaker on work issues and friendship. Can be a competitive advantage. Competition over salary, promotions, and position. This can cause feelings of unfairness, and initiate emotionally competitive efforts.

Startup 119