Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. I believe this option will continue to spread to other companies, states and countries. Startups can use social responsibility as a competitive advantage. Socially responsible products typically sell at a premium price.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

DECEMBER 13, 2020

I remember the classic book, “ Driven to Delight ,” by Joseph A. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Your competition is global, so today’s customers are demanding world-class service. Set the expectation for continuous improvement.

Customer 168

Customer Custom Services Startup 168

Startup Professionals Musings

SEPTEMBER 4, 2023

Creating the right company culture must be a top priority of every entrepreneur and business leader. Transforming an existing culture is even harder than setting it correctly at the start, as outlined in the classic book, “ Cultural Transformations ,” by leadership experts John Mattone and Nick Vaidya. Marty Zwilling

Organization 108

Organization Startup Satisfaction Customer 108

Startup Professionals Musings

FEBRUARY 10, 2020

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. People in larger organizations move away from day-to-day contact with the end customer, and focus becomes company internal and isolated.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

JANUARY 8, 2021

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in the classic book “ Managing Knock Your Socks Off Service.” Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JUNE 11, 2023

I found some excellent guidance on the specifics in the classic book, “ What Customers Crave ,” by Nicholas J. The total customer experience includes identifying with your company culture, the shopping experience, the customer-facing team and social media interaction, as well as resolution of any transaction glitches.

Customer 131

Customer Custom Social Media Training 131

Startup Professionals Musings

DECEMBER 20, 2020

More than ever before, people want to buy from, work for, and invest in companies that matter. Your company and team members have to be seen as going above and beyond to solve the problems of internal and external customers. Companies that matter focus beyond the buy/sell transaction view of the world.

Customer 167

Customer Custom Satisfaction Marketing 167

Startup Professionals Musings

JULY 21, 2023

How will work productivity and quality be impacted, and what effect will it have on personal careers, job satisfaction, and work-life balance? In this context, I was pleased to find some positive guidance from real experts in a new book, “ Thrive With A Hybrid Workplace ,” by Felice Ekelman, JD, and Julie Kantor, PhD.

Coach 85

Coach Satisfaction Activity Sites 85

Startup Professionals Musings

NOVEMBER 25, 2022

He went on to start many successful companies, including General Electric. I recently found a wealth of practical guidance on how to build a perseverance mindset and use it to overcome adversity, break through barriers, and keep moving forward to success, in a new book, “ Win When They Say You Won’t ,” by Daphne Jones.

Startup 122

Startup Satisfaction Summary Coach 122

Startup Professionals Musings

JUNE 15, 2022

As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. Identify and redirect unhealthy competition and comparisons. Competition sabotages teamwork and leaves feelings of isolation and alienation. Fortunately, both can be fixed. Make you the base, not others. Marty Zwilling.

Startup 101

Startup Satisfaction Entrepreneur Competition 101

Startup Professionals Musings

SEPTEMBER 16, 2020

I found some excellent guidance on the specifics in the classic book, “ What Customers Crave ,” by Nicholas J. The total customer experience includes identifying with your company culture, the shopping experience, the customer-facing team and social media interaction, as well as resolution of any transaction glitches.

Customer 158

Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

JULY 30, 2023

Incidentally, if you never thought of yourself as being an A-Player employee, you probably will struggle even more in the competitive entrepreneur world. In this highly competitive world, no growth means falling behind, as a business or in your career. I now believe that every entrepreneur needs to think like an A-Player.

Entrepreneur 85

Entrepreneur Customer Custom Competition 85

Startup Professionals Musings

AUGUST 26, 2023

Most companies I work with, like yours, are still reeling from the effects of COVID-19, the rise of inflation, and talent shortages. They are rightly thinking about a strategy to be better prepared for future challenges , recognizing that more are coming in this age of accelerating change and global competition.

Training 86

Training Resource Competition Satisfaction 86

Startup Professionals Musings

AUGUST 16, 2019

Gregg Lederman, in his classic book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition.

Customer 84

Customer Custom Training Satisfaction 84

Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. Entrepreneurial thinking in a corporate environment brings many positive career opportunities to the table, and many advantages to your company.

Entrepreneur 117

Entrepreneur Sales Customer Custom 117

Startup Professionals Musings

NOVEMBER 5, 2022

As a business consultant with experience in large companies as well as startups, I often hear about dysfunctional management hierarchies, as well as the value provided by exceptional ones. These authors provide inside details of recent management experiments, as well as historical data from both successful and failed traditional companies.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

NOVEMBER 9, 2020

Incidentally, if you never thought of yourself as being an A-Player employee, you probably will struggle even more in the competitive entrepreneur world. In this highly competitive world, no growth means falling behind, as a business or in your career. I now believe that every entrepreneur needs to think like an A-Player.

Entrepreneur 159

Entrepreneur Customer Custom Competition 159

Startup Professionals Musings

JUNE 25, 2023

For example, many companies are fighting the remote work trend by bringing team members back to the office where they can better focus together on improving customer experience. You will see greater productivity, and employees will have a better experience and more satisfaction.

Customer 113

Customer Custom Training Tool 113

Startup Professionals Musings

DECEMBER 22, 2021

I was happy to see quantified evidence of this in a new book, “ Winning on Purpose ,” by Fred Reichhheld, creator of the Net Promoter system of management, in concert with Darci Darnell and Maureen Burns. A popular set of metrics for customer views is the New Promoter System ( NPS ), available from Bain & Company.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

DECEMBER 14, 2020

Creating the right company culture must be a top priority of every entrepreneur and business leader. Transforming an existing culture is even harder than setting it correctly at the start, as outlined in the classic book, “ Cultural Transformations ,” by leadership experts John Mattone and Nick Vaidya. Marty Zwilling.

Organization 160

Organization Startup Entrepreneur Satisfaction 160

Startup Professionals Musings

APRIL 22, 2022

They apparently ignored all conventional wisdom and advisors, and struck a deal which crashed both companies, now a case study in many business schools. By most accounts, this case exhibits almost all the lapses identified in a classic book by Dr. Nicole Lipkin, “ What Keeps Leaders Up At Night.” Check all your emotions at the gate.

Startup 118

Startup Case Study Competition Entrepreneur 118

Startup Professionals Musings

SEPTEMBER 27, 2021

I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan. In a startup, it’s everyone’s job to more fully understand requirements, competition, as well as customer satisfaction. Highlight your good relationships.

Startup 135

Startup Customer Custom Tool 135

Startup Professionals Musings

FEBRUARY 7, 2016

Creating the right company culture must be a top priority of every entrepreneur and business leader. Transforming an existing culture is even harder than setting it correctly at the start, as outlined in a new book, “ Cultural Transformations ,” by leadership experts John Mattone and Nick Vaidya. Marty Zwilling.

Company 59

Company Companies Organization Startup 59

Startup Professionals Musings

OCTOBER 6, 2021

Every person and every company needs a set of core values. This may mean attending industry conferences, taking college courses, or reading some key books. It may be time for you to start your own blog, write a book, or volunteer as a speaker at public events in your domain. You can’t be a leader without values.

Entrepreneur 132

Entrepreneur Course Satisfaction Guide 132

Startup Professionals Musings

APRIL 6, 2022

You won’t often find that recommended by consultants, so I was pleasantly surprised to see the key points highlighted in a new book, “ Self-Made Boss ,” by Jackie Reses and Lauren Weinberg. Even a successful bigger business will bring additional responsibilities, new competition, and more demands on your time.

Satisfaction 92

Satisfaction Training Customer Custom 92

Startup Professionals Musings

MAY 2, 2022

They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. Embrace the real you as your competitive advantage. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

JANUARY 15, 2016

More than ever before, people want to buy from, work for, and invest in companies that matter. Your company and team members have to be seen as going above and beyond to solve the problems of internal and external customers. Companies that matter focus beyond the buy/sell transaction view of the world.

Company 62

Company Companies Customer Custom 62

Startup Professionals Musings

APRIL 8, 2019

Image via Wikipedia The challenge for all of us in business is to improve competitiveness by improving employee productivity and reducing costs. Unfortunately, work and satisfaction have become an oxymoron in many businesses. I believe the only way to improve engagement is to make work more satisfying. No one likes useless work.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

SEPTEMBER 14, 2019

As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. Identify and redirect unhealthy competition and comparisons. Competition sabotages teamwork and leaves feelings of isolation and alienation. Fortunately, both can be fixed. Make you the base, not others. Marty Zwilling.

Entrepreneur 98

Entrepreneur Startup Satisfaction Competition 98

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Customers won’t know that vendors are not employees of your company. Outsourcing can give your startup a more mature image.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

AUGUST 27, 2017

Gregg Lederman, in his classic book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. Customer upsell, selling more to existing customers.

Customer 97

Customer Custom Satisfaction Social Media 97

Startup Professionals Musings

DECEMBER 19, 2022

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. This often happens when a Level A company goes public.

Entrepreneur 110

Entrepreneur Organization Customer Custom 110

Startup Professionals Musings

DECEMBER 29, 2014

Gregg Lederman, in his recent book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

SEPTEMBER 19, 2015

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. People in larger organizations move away from day-to-day contact with the end customer, and focus becomes company internal and isolated.

Entrepreneur 106

Entrepreneur Satisfaction Customer Custom 106

Startup Professionals Musings

MARCH 29, 2020

I’m convinced that’s why most mature companies are slowing down or buying their innovation through acquisition, rather than building it. Progress on the learning curve is their satisfaction. They don’t have a comfort zone or protocol to fall back on. They assume that new tools and structures will have to be built along the way.

Startup 122

Startup Entrepreneur Satisfaction Ideas 122

Startup Professionals Musings

SEPTEMBER 1, 2013

Gregg Lederman, in his latest book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to outbehave and outperform your competition.

Customer 97

Customer Custom Training Satisfaction 97