Remove category
article thumbnail

8 Levels Of Responsibility Lead To Change In Business

Startup Professionals Musings

In reality, the picture is a bit larger than this, as outlined in the classic book “ Leading with GRIT ,” by Laurie Sudbrink, a well-known business leadership coach and speaker. To explain accountability, she and I are strong proponents of the Accountability Ladder , which has been included in every Management 101 class for many years.

Startup 164
article thumbnail

6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. If you surveyed your customers today, what percent of your customers would put you in the winning category? Set the expectation for continuous improvement. Marty Zwilling

Customer 106
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Technology Entrepreneur Examples You Should Emulate

Startup Professionals Musings

Peter Andrews and Fiona Wood, in their classic book “ Überpreneurs ” have profiled 36 leading candidates for this category, to extract a set of common characteristics. I don’t see anything genetic here, as these have come from some very diverse backgrounds, with the normal mix of middle-class, upper, and lower economic environments.

Examples 131
article thumbnail

6 Keys To Enchanting Your Customers With Your Service

Startup Professionals Musings

I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. If you surveyed your customers today, what percent of your customers would put you in the winning category? Set the expectation for continuous improvement. Marty Zwilling.

Customer 168
article thumbnail

Down bad

TechCrunch LA

Levie explained to us how he manages to walk the fine line of being a crypto critic without landing in the bulls’ bad books. . I don’t even think digital assets [are] an asset class. I think it’s a technology that is now wrapping all asset classes,” Dorman said. follow the money. debt, equity, derivatives) or sectors (e.g.,

article thumbnail

7 Characteristics Of People Who Drive Global Change

Startup Professionals Musings

Peter Andrews and Fiona Wood, in their classic book “ Überpreneurs ” have profiled 36 leading candidates for this category, to extract a set of common characteristics. I don’t see anything genetic here, as these have come from some very diverse backgrounds, with the normal mix of middle-class, upper, and lower economic environments.

article thumbnail

Success In Any Business Is All About Accountability

Startup Professionals Musings

In reality, the picture is a bit larger than this, as outlined in a new book “ Leading with GRIT ,” by Laurie Sudbrink, a well-known business leadership coach and speaker. To explain accountability, she and I are strong proponents of the Accountability Ladder , which has been included in every Management 101 class for many years.

Startup 116