Remove Coach Remove Customer Remove Examples Remove Metrics
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7 Keys To Sustainably Enriching Your Customers’ Lives

Startup Professionals Musings

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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8 Elements Of Ownership Thinking And Startup Success

Startup Professionals Musings

Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. For example, founder Blake Mycoskie of TOMS shoes inspired everyone by highlighting and effectively communicating the higher purpose from of helping the needy by donating a pair of shoes for every pair sold.

Startup 111
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7 Ways To Keep Your Business Working Like A Startup

Startup Professionals Musings

Instead of sizing up new opportunities and actively courting every new customer, you start worrying about cutting costs, repeatable processes , and overtaking known competitors. As a consultant, I hate to see you lose that startup focus on innovation, change, and customers. How about in your industry?

Startup 154
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8 Levels Of Responsibility Lead To Change In Business

Startup Professionals Musings

In reality, the picture is a bit larger than this, as outlined in the classic book “ Leading with GRIT ,” by Laurie Sudbrink, a well-known business leadership coach and speaker. Usually these people think they are doing a great job, and are totally oblivious to their unhappy customers or cash drain. Wait and hope for a miracle.

Startup 164
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7 Practices To Enhance Accountability In Your Startup

Startup Professionals Musings

Thus there are some key things that we can do as a leader to improve people’s self confidence and ability to deliver, as well as be a better example for others: Practice what you preach on accountability. For example , Starbucks' chief executive officer, Kevin R. First of all, you need to be a role model for accountability.

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5 Ways To Optimize Team Satisfaction In The Workplace

Startup Professionals Musings

Develop metrics to monitor work intensity. Work intensity could be anything from number of meetings in a day, to number of production line emergencies, to number of angry customers during a shift. These metrics are also the best way to gauge when your team needs more help, and identifying strong and weak contributors.

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8 Initiatives To Make Your Customers Loyal Advocates

Startup Professionals Musings

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.