Coach Metrics Services Technology 
Startup Professionals Musings
SEPTEMBER 22, 2023
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.
Startup Professionals Musings
JANUARY 8, 2021
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Startup Professionals Musings
DECEMBER 22, 2021
Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy. Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service.
Startup Professionals Musings
JULY 4, 2021
The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Productive processes start with a plan, and end with metrics that measure value delivered. Defective products and services. In the startup world, this is often seen as a lack of focus.
Startup Professionals Musings
JUNE 21, 2013
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.
Startup Professionals Musings
JANUARY 25, 2016
According to many observers , we can thank or blame technology for these higher expectations, providing information at the speed of light, leading everyone to expect more. The days of pushing new and marginal performers into customer service are gone. Provide coaching and mentoring as well as training.
Startup Professionals Musings
JULY 13, 2015
The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Productive processes start with a plan, and end with metrics that measure value delivered. Defective products and services. In the startup world, this is often seen as a lack of focus.
Expert insights. Personalized for you.
99 
Let's personalize your content