This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Green, a noted executive coach, speaker, and CEO of Brilliance, Inc. She provides pragmatic advice for dealing with the three pains of the brain (social, status, and priorities) that erode your control and your satisfaction with work that you really love to do. Offer sincere gratitude (as relevant).
With some coaching and mentoring from other leaders, I was able to do it myself, so I know you can do it too, by committing to the following strategies: Train yourself to always look for positives, not negatives. Take satisfaction from wins to balance against setbacks.
Most of you business professionals that I know have at least thought about or talked about starting their own business, to get more control, make more money, or to get more satisfaction out of their life. You must feel satisfaction. Check out local sources for coaching and assistance.
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Make sure you know and communicate well exactly what you mean by high-quality service. Know your customers intimately. If service employees are not happy, the process isn’t working yet.
For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.
Positive people management elements include good communication skills, building strong teams, finding time for coaching, strong people relationships, and facilitating growth and succession. Research has confirmed that culture is a primary driver for financial performance, customer experience, and team productivity.
Positive people management elements include good communication skills, building strong teams, finding time for coaching, strong people relationships, and facilitating growth and succession. Research has confirmed that culture is a primary driver for financial performance, customer experience, and team productivity.
Provide and seek coach and advocate relationships. The best coaches are people who care about you as a person, without any ulterior motives, and intend to inspire you to be the best that you can be. A good coach is not a critic. Establish relationships with people in the know.
They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. This is a tough challenge for every coach and mentor. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone.
Positive people management elements include good communication skills, building strong teams, finding time for coaching, strong people relationships, and facilitating growth and succession. Research has confirmed that culture is a primary driver for financial performance, customer experience, and team productivity.
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Make sure you know and communicate well exactly what you mean by high-quality service. Know your customers intimately. If service employees are not happy, the process isn’t working yet.
In this context, I was impressed with the insights provided in a new book, “ Stay Sane In An Insane World ,” by peak performance coach Greg Harden. Research indicates this alone leads to higher performance much of the time. Make your mantra one of job satisfaction and delivering customer value, rather than avoiding failure today.
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Make sure you know and communicate well exactly what you mean by high-quality service. Know your customers intimately. If service employees are not happy, the process isn’t working yet.
I found him a coach, and we suggested the following steps that may help you as well in declining requests from peers, without leading with the “no” that you find hard to express: Ask for a small delay, to give you time to think. Research shows that people pay more attention to how your conversation ends, rather than how it starts.
For example, according to recent research from Bain & Company , Apple, Netflix, Google, and Dell employees are 40 percent more productive than the average, even though they are no smarter or more experienced. Practice process coaching, but not edicting decisions. Yet in the long run, you get what you pay for.
Green, a noted executive coach, speaker, and CEO of Brilliance, Inc. She provides pragmatic advice for dealing with the three pains of the brain (social, status, and priorities) that erode your control and your satisfaction with work that you really love to do. Offer sincere gratitude (as relevant).
Research has found that people with low resilience are four times more likely to experience burnout, or even premature death. You will learn to recognize that some friends and colleagues are always downers, and get their satisfaction from snuffing out your aspirations through negative thinking.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content