Remove Companies Remove Examples Remove Metrics Remove Technical Review
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53 Questions Developers Should Ask Innovators

TechEmpower

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Free trials?

Develop 520
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10 Metrics To Drive Your Annual Business Review

Startup Professionals Musings

What I’m talking about here is a level of discipline and skill necessary to collect and analyze the relevant business data, known as metrics. As the end of the year approaches, it’s a good time for every startup to assess the metrics, technology, and platforms they’re using to manage the business. Cost of customer acquisition.

Metrics 100
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How Startups Can Use Metrics to Drive Success

Both Sides of the Table

One of the things I discuss the most with the portfolio companies I’m involved with is that “you manage what you measure.”. Having a set of metrics that you watch & that you feel are the key drivers of your success helps keep clarity. And the more public you can make your goals for these key metrics the better.

Metrics 346
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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Incentives should be a combination of metrics and recognition to highlight results. Incent and reward employees who delight customers.

Customer 147
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Why Misunderstanding Startup Metrics Can Cost You Your Business

Both Sides of the Table

There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. Gross margin positive != That bit is easy.

Metrics 150
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Ninja Metrics: Apply Predictive Analytics To Makes Games More Profitable

socalTECH

In the world of online, mobile, and social games, there are now petabytes of data being collected by companies on what users are doing in those games--and trying to make sense of all that information. The company announced a first round of funding Monday for its technology. Explain what Ninja Metrics is doing?

Metrics 166
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How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

For example, the days are gone when simply replacing a purchase or giving your money back was considered premium service. Big companies and small, from Amazon to Zappos, have set the bar high along the following lines: Business must be available when and where you are. Company amazingly finds you based on your interests.