Startup Professionals Musings

JANUARY 2, 2019

Most of you aspiring entrepreneurs have no idea how dramatically your own role has to evolve as you develop a solution, start a business, and expect it to scale into a successful self-managed company. Recruit the best talent and promote/train team managers. For example, I knew Bill Gates back in the early startup days of Microsoft.

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Company Companies Technical Review Startup 99

Startup Professionals Musings

JANUARY 10, 2022

As a long-time mentor and advisor to new business owners, I can attest to both the need for mentoring, and the satisfaction that comes from watching an aspiring but tentative entrepreneur grow into someone capable of changing the world. Smart companies use mentoring to find future talent.

Mentor 154

Mentor Entrepreneur Satisfaction Summary 154

socalTECH

JUNE 6, 2017

Cornerstone Engage allows companies to measure employee engagement factors, such as sentiment toward office culture and satisfaction with direct managers, according to the company.

Cornerstone OnDemand 113

Cornerstone OnDemand Product Santa Monica Satisfaction 113

Startup Professionals Musings

NOVEMBER 5, 2022

As a business consultant with experience in large companies as well as startups, I often hear about dysfunctional management hierarchies, as well as the value provided by exceptional ones. These authors provide inside details of recent management experiments, as well as historical data from both successful and failed traditional companies.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

APRIL 29, 2023

If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Don’t let your service be viewed as a commodity.

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Startup Training Services Writing 111

Startup Professionals Musings

JUNE 11, 2023

The total customer experience includes identifying with your company culture, the shopping experience, the customer-facing team and social media interaction, as well as resolution of any transaction glitches. Train customer-facing team to collaborate with customers. Add the extra mile to make the experience exceptional.

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Customer Custom Social Media Training 131

Startup Professionals Musings

SEPTEMBER 25, 2022

Demand for coaching, counseling, and discipline training is high. The most-used workplace training programs are really about matters of the heart. Managers need training in coaching, counseling, and discipline because they resist or have difficulty communicating with team members. Top team members rarely quit the company.

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Training Coach Startup Entrepreneur 142

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately. Marty Zwilling.

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Startup Training Customer Custom 154

Startup Professionals Musings

SEPTEMBER 15, 2023

Whether you are a business professional in a big company, or an entrepreneur with a startup, innovation is a key strategy. New businesses driven only by a passion for big profit margins, rather than customer value and a higher cause, are perennially high risk with low satisfaction for you and the team.

Artificial Inteligence 114

Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

SEPTEMBER 16, 2020

The total customer experience includes identifying with your company culture, the shopping experience, the customer-facing team and social media interaction, as well as resolution of any transaction glitches. Train customer-facing team to collaborate with customers. Add the extra mile to make the experience exceptional.

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Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. That approach still is meaningful today.

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Customer Custom Technical Review Metrics 147

Startup Professionals Musings

MARCH 18, 2020

These must be countered by a focus on changes and training that benefit your people, as well as your business. Set up training courses that highlight agility, and adopt agile working practices. They grew sales by 28% in 2009, while most companies were hunkered down and losing share.

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Metrics Training Satisfaction IBM 122

Startup Professionals Musings

AUGUST 3, 2020

If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Don’t let your service be viewed as a commodity.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

OCTOBER 6, 2023

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Use this opportunity to validate their satisfaction and support for your company and your solution. My best advice is to stick to the middle ground.

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Technical Review Startup Satisfaction Invest 118

Startup Professionals Musings

JUNE 25, 2023

For example, many companies are fighting the remote work trend by bringing team members back to the office where they can better focus together on improving customer experience. Make people feel more productive by providing continuous feedback on work accomplished, process improvements, and current training.

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Customer Custom Training Tool 113

Startup Professionals Musings

JANUARY 18, 2023

With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. In reality, many companies now offer a “ clicks and bricks ” business model, with shopping online, and then completing the purchase and support at a physical location.

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Competition Services Customer Custom 109

Startup Professionals Musings

APRIL 18, 2021

Others stage elaborate “training” sessions, to “assure” that everyone tells the same story. If there are financial anomalies, or someone on the team doesn’t know the current strategy, or is unhappy with you or the company, the investment will be jeopardized. Call a company meeting to communicate what is happening, and why.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

APRIL 8, 2019

Unfortunately, work and satisfaction have become an oxymoron in many businesses. I found many more helpful suggestions in a new book, “ The Culture Question ,” by Randy Grieser, Eric Stutzman, Wendy Loewen, and Michael Labun, who have spent years providing leadership and professional development training to companies around the world.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

FEBRUARY 24, 2020

Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. Customers won’t know that vendors are not employees of your company. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

MARCH 13, 2023

Here is my list of eight key strategies and tactics, gleaned from my own observations and feedback, which I believe will define you as a trusted leader, and will result in loyal teams to amplify your business initiatives into long-term success and satisfaction: Share your values and expectations to everyone. The former is acceptable.

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Satisfaction Social Media Coach Training 108

Startup Professionals Musings

JULY 21, 2023

How will work productivity and quality be impacted, and what effect will it have on personal careers, job satisfaction, and work-life balance? In my experience, a great office culture will enhance every team member productivity, as well as personal satisfaction. Communicate your desire to achieve work-life balance for all team members.

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Coach Satisfaction Activity Sites 85

Startup Professionals Musings

SEPTEMBER 4, 2023

Creating the right company culture must be a top priority of every entrepreneur and business leader. You need to paint a compelling future for your company that they can all connect with. Make sure you are hiring, training, and promoting the future leaders who possess what it takes to create the organization you want.

Organization 108

Organization Startup Satisfaction Customer 108

Startup Professionals Musings

SEPTEMBER 1, 2023

Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Practice is better than training on what saying ‘yes’ looks like. Ask key team members to step outside the company and record their experience as a customer looking in.

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Customer Custom Startup Competition 106

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Reward failures as well as successes if the result is a lesson that advances the company.

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Startup Training Entrepreneur Resource 127

Startup Professionals Musings

APRIL 6, 2022

These authors have enjoyed leadership positions in big companies, as well as small, and distill their advice from interviews with dozens of business owners of all sizes around the country. You may be able to train others to do the work you do, but they may not have your passion or unique quality.

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Satisfaction Training Customer Custom 92

Startup Professionals Musings

FEBRUARY 9, 2022

As a result, Amazon has ranked as #1 for customer satisfaction for many years in a row and has grown accordingly. Studies show that a positive team culture in an organization can result in 26 percent fewer mistakes, 22 percent higher productivity, 41 percent lower absenteeism, and 30 percent stronger customer satisfaction.

Coach 120

Coach Satisfaction Customer Custom 120

Startup Professionals Musings

AUGUST 26, 2023

Most companies I work with, like yours, are still reeling from the effects of COVID-19, the rise of inflation, and talent shortages. It’s also important to make sure they have the resources and training to do their job. I’m always on the lookout for more practical insights and guidance to get started. Prepare now.

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Training Resource Competition Satisfaction 86

Startup Professionals Musings

JANUARY 29, 2021

Obviously, both are required for a company to stay healthy and growing. Your team, properly selected, trained, and engaged, can focus on tomorrow’s requirements, learn from mistakes, and implement the constant improvements required to stay competitive. That takes less time and gives everyone greater satisfaction.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

DECEMBER 10, 2022

These companies, and many others, are finding that strong leadership and personally-tuned benefits are the key to long-term satisfaction and motivation, certainly more effective than high salaries and financial incentives alone. Good hiring, training, and mentoring are the best motivators. Practice every day what you preach.

Examples 145

Examples Mentor Activity Product 145

Startup Professionals Musings

AUGUST 16, 2019

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. The secret to success is 1% training and 99% reminding. No more gamed employee satisfaction surveys.

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Customer Custom Training Satisfaction 84

Startup Professionals Musings

OCTOBER 9, 2020

The traditional model for hiring permanent employees who can grow their career with your company just doesn’t work, and can jeopardize your business before it even gets traction. Many successful new companies have moved more to self-management, or decentralizing the decision-making with few managers.

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Competition Startup Demand Training 168

Startup Professionals Musings

AUGUST 31, 2022

I see that model changing today to one of team collaboration and decision making, per companies such as Amazon, Google, and Zoom. Modern companies like Amazon credit much of their growth and success to rewarding of change innovations, including failures. You will find improved morale and satisfaction all around as well.

Organization 105

Organization Mentor Startup Training 105

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on.

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

Startup Professionals Musings

FEBRUARY 10, 2020

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. People in larger organizations move away from day-to-day contact with the end customer, and focus becomes company internal and isolated.

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Satisfaction Organization Customer Custom 124

Startup Professionals Musings

FEBRUARY 7, 2016

Creating the right company culture must be a top priority of every entrepreneur and business leader. You need to paint a compelling future for your company that they can all connect with. Make sure you are hiring, training, and promoting the future leaders who possess what it takes to create the organization you want.

Company 59

Company Companies Organization Startup 59

Southern California Edison Blog

SEPTEMBER 2, 2021

Studies show that natural light has a positive effect on mental health, productivity, and job satisfaction. Train Your Staff and Offer Skill Improvement Opportunities. When hosting training meetings, be sure to record them so those who did not attend can review the content afterward and so future employees can access it.

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Product Training Software Review Technical Review 94

Startup Professionals Musings

FEBRUARY 5, 2022

All prefer more flexible hours, the chance to work from home, and the traditions of lifetime loyalty to one company no longer apply. Loyalty to a given company now has to be inspired rather than assumed. Measuring attendance-only from nine-to-five is not satisfying or productive for the company or the team. Marty Zwilling.

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Mentor Coach Satisfaction Training 147