Remove Competition Remove Customer Remove Satisfaction Remove Technology
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

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5 Ways To Optimize Team Satisfaction In The Workplace

Startup Professionals Musings

With business teams now getting back together in the workplace after primarily working remotely during the pandemic , it’s an ideal time to implement change and make sure your team is feeling a renewed sense of satisfaction, high engagement, and maximum productivity. Let that be part of their job satisfaction.

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5 Competitive Drivers Which Limit Your Growth Ability

Startup Professionals Musings

In reality, the business world gets tougher every day, with new entrants, new technology, and competitors more easily entering the fray from around the globe. Porter proposed his Five Forces framework for analyzing the competitive environment which I think makes even more sense today. Bargaining power of customers.

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5 Factors Which Define The Scope Of Your Competition

Startup Professionals Musings

In reality, the business world gets tougher every day, with new entrants, new technology, and competitors more easily entering the fray from around the globe. Porter proposed his Five Forces framework for analyzing the competitive environment which I think makes even more sense today. Bargaining power of customers.

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7 Keys To Sustainably Enriching Your Customers’ Lives

Startup Professionals Musings

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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6 Ideas To Recover From Business Resource Challenges

Startup Professionals Musings

Most entrepreneur that fail are quick to offer a litany of constraints that caused their demise – not enough money, time, customers, or support from the right players. Subtraction leads to simplicity, better usability, and easier education of your customers. Find new ways to augment. Create new kinds of solutions. Marty Zwilling

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Customer Loyalty Can Be a Startup Competitive Edge

Startup Professionals Musings

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.

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