Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

NOVEMBER 17, 2018

As a popular strategist in the areas of customer experience design and innovation, Webb knows. Customers react poorly when they hear your value claims for them, and see more value to you (bottled water in your hotel room at a high price as a “convenience” to you). Display real customer value feedback versus value claims.

Customer 100

Customer Custom Social Media Training 100

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

OCTOBER 22, 2016

As a popular strategist in the areas of customer experience design and innovation, Webb knows. Customers react poorly when they hear your value claims for them, and see more value to you (bottled water in your hotel room at a high price as a “convenience” to you). Display real customer value feedback versus value claims.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

JUNE 21, 2013

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. A well-designed service delivery process will make you easy to do business with.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

APRIL 8, 2013

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Design your organization for what it needs to win. Customers want to buy into a winner, so make sure your people never apologize for price or quality, and never back away from an opportunity to delight a customer.

Startup 101

Startup Training Study Customer 101

Startup Professionals Musings

MARCH 4, 2012

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Design your organization for what it needs to win. Customers want to buy into a winner, so make sure your people never apologize for price or quality, and never back away from an opportunity to delight a customer.

Training 109

Training Startup Study Customer 109

Startup Professionals Musings

DECEMBER 14, 2015

If we design a great product, investors will find us." Paradigm-shift solutions have no competition." The real competition to a new paradigm is the old paradigm. The first airplane faced major competition from trains and automobiles. Premium pricing with exclusivity is often a better business strategy.

Technical Review 60

Technical Review Startup Social Media Competition 60

SoCal CTO

DECEMBER 1, 2010

Competing To Win Deals - A VC : Venture Capital and Technology , November 7, 2010 The venture capital business is highly competitive. We're looking to choose a design put together by one of our readers as the official t-shirt for OnStartups. The design should be unique, include a slogan related to entrepreneurs, and something stylish.

Technical Review 175

Technical Review Startup Product Technology 175