Remove Customer Remove Design Remove Metrics Remove Training
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

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How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154
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7 Specifics Show How Startups Are All About Execution

Startup Professionals Musings

Let me be a bit more specific on how follow-up trumps ideas for success in the key challenges of a startup, or any small business: Networking with investors, partners, and customers. They are too busy to follow-up on a major partner opportunity, customer inquiry, or a critical internal process that simply isn’t working.

Startup 155
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7 Stages In The Evolution Of A Startup To A Business

Startup Professionals Musings

That means making sure the right people are hired, trained, and in the right place at the right time. Creativity and innovation are applied to increasing output and lowering costs rather than solution design and building a viable business model. Implement metrics and set objectives for every organization.

Startup 137
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8 Keys to Award Winning Startup Customer Service

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

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7 Ways Entrepreneurs With Great Ideas Must Follow Up

Startup Professionals Musings

Let me be a bit more specific on how follow-up trumps ideas for success in the key challenges of a startup, or any small business: Networking with investors, partners, and customers. They are too busy to follow-up on a major partner opportunity, customer inquiry, or a critical internal process that simply isn’t working.

Ideas 122