article thumbnail

5 Generators Of Customer Pain Conducive To Startups

Startup Professionals Musings

Other countries can provide e-commerce with different business models, outsource manufacturing at low cost, and a huge market for new products. Therefore, it takes time, sometimes whole generations, of education, communication, and incremental proof to get momentum going and overcome old fears. The impact of global instability.

Customer 167
article thumbnail

A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

Customer 113
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Reasons That Managers Still Add Value In Business

Startup Professionals Musings

Here are a few of their key points, with my own insights added: Workers today are more educated and aware of options. They are more sensitive to customer needs and see peer collaboration as the most effective decision process. Outsourcing and working from home needs coordination.

Outsource 133
article thumbnail

Customer Engagement Is Key To Branding Yourself

Startup Professionals Musings

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. Thus customers and partners rely more and more on personal engagement with people. New technologies are everywhere today. Make it an enjoyable experience.

article thumbnail

How to Make a Real Social Media Customer Connection

Startup Professionals Musings

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

article thumbnail

7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

article thumbnail

10 Attributes Of The Perfect Partner For Your Startup

Startup Professionals Musings

If one of your core values is exceeding your customer expectations for quality and service, and your potential partner ascribes to the low cost, high profit mantra, a successful partnership is highly unlikely over the long-term. Thus you should do the same or more due diligence on educational background, previous work, and references.