Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Direct customer-facing non-technical roles should be the last ones outsourced. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

MARCH 19, 2022

Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. In my experience, the good news is that everyone is becoming more and more comfortable with relationships via the new media and technology. Maximize online referrals and positive service reviews.

Services 121

Services Technical Review Social Media Case Study 121

Startup Professionals Musings

APRIL 16, 2022

” by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. I will summarize these here, with my insights, for your review and implementation: Physical health. Occupational satisfaction. Remember that team members are people first, not just another technical solution component.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Organization 280

Organization Customer Custom Tips 280

Startup Professionals Musings

SEPTEMBER 2, 2020

While these are quite reasonable, I find that the real superstars in the entrepreneurial world today, such as Bill Gates and Elon Musk, started with even bigger aspirations, including moving computer technology into every home, and establishing a human outpost on another planet. Develop camaraderie with people you respect.

Entrepreneur 124

Entrepreneur Satisfaction Startup Technical Review 124

Startup Professionals Musings

NOVEMBER 22, 2017

After some review of available resources, I’m convinced that problem solving is a learnable trait, rather than just a birthright. For example, I remember a classic book by Penina Rybak, “ The NICE Reboot ,” that does a great job of outlining problem solving steps, honed from working with special needs youngsters.

Satisfaction 53

Satisfaction Marketing Mentor Entrepreneur 53

Startup Professionals Musings

JANUARY 2, 2016

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes. Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly.

Customer 65

Customer Custom Startup Satisfaction 65

Startup Professionals Musings

NOVEMBER 26, 2022

For example, Bill Gates founded and grew Microsoft, and Michael Dell built a great technology company, both with no outside funding until they went successful enough to go public years later and sell shares to common stockholders. Explaining actions to investors takes time you don’t have.

Funding 107

Funding Startup Satisfaction Venture Capital 107

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.

Coach 95

Coach Technical Review Satisfaction Examples 95

Startup Professionals Musings

DECEMBER 27, 2019

My simple answer is that they keep their focus on customers, rather than technology. They present a convincing story that every entrepreneur has the same potential, but most get sidetracked and bogged down by their technology, competitors, and internal organization. Jeff Bezos has kept his focus on customers.

Marketing 123

Marketing Technical Review Customer Custom 123

Startup Professionals Musings

DECEMBER 26, 2015

Great technology leads to innovative solutions that are possible, but not necessarily great businesses. For example, hydrogen-fueled engines were invented over a century ago, with a continuing promise of breathing air and exhaling pure water vapor and having over 200 companies active in the hydrogen sector today.

Technical Review 54

Technical Review Product Activity Technology 54

Startup Professionals Musings

OCTOBER 3, 2016

For example, Elon Musk is recognized as a visionary entrepreneur, but his fortune and his impact has come from the great companies he has built, including SpaceX, Tesla Motors, and PayPal. They define metrics for each goal, and diligently track themselves against these metrics. Focus all initiatives around value to your customers.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

JULY 30, 2022

After some review of available resources, I’m convinced that problem solving is a learnable trait, rather than just a birthright. For example, I remember a classic book by Penina Rybak, “ The NICE Reboot ,” that does a great job of outlining problem solving steps, honed from working with special needs youngsters.

Startup 135

Startup Mentor Entrepreneur Technical Review 135

Startup Professionals Musings

FEBRUARY 29, 2020

For example, Bill Gates founded and grew Microsoft, and Michael Dell built a great technology company, both with no outside funding until they went successful enough to go public years later and sell shares to common stockholders. Explaining actions to investors takes time you don’t have.

Startup 124

Startup Satisfaction Venture Capital Entrepreneur 124

Startup Professionals Musings

AUGUST 19, 2019

Your biggest challenge may be members of your own family, some of your best customers, or a key business partner or investor. You have to manage your business with more people not like you, as well as a more diverse set of customers. Your challenge is to adapt to them. One of these without the other is a recipe for disaster.

Tips 97

Tips Technical Review Examples Coach 97

Startup Professionals Musings

JULY 13, 2018

For example, according to recent research from Bain & Company , Apple, Netflix, Google, and Dell employees are 40 percent more productive than the average, even though they are no smarter or more experienced. He ignored my advice and ultimately lost several key executives, and then his own health, due to stress and workload.

Technical Review 51

Technical Review Startup Training Netflix 51

SoCal CTO

OCTOBER 11, 2010

This month’s big question is Examples of Big Impact from Technology and I’ve taken it as an opportunity to go back and look at the elements of different projects that I’ve worked on over the years that have had a big impact. For example, one model is that at each check-in, the user rates how well they’ve done on completing each goal.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

Startup Professionals Musings

AUGUST 8, 2014

For example, it is no secret that software pirating is still very common in China, Vietnam, and other cultures. Leading edge technology software and manufacturing require constant course corrections and iterative restarts. Customer-facing services, like call centers, should rarely be outsourced. Marty Zwilling.

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

Startup Professionals Musings

JANUARY 20, 2016

For example, it is no secret that software pirating is still very common in China, Vietnam, and other cultures. Leading edge technology software and manufacturing require constant course corrections and iterative restarts. Customer-facing services, like call centers, should rarely be outsourced. Marty Zwilling.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

Startup Professionals Musings

OCTOBER 27, 2019

After some review of available resources, I’m convinced that problem solving is a learnable trait, rather than just a birthright. For example, I remember a classic book by Penina Rybak, “ The NICE Reboot ,” that does a great job of outlining problem solving steps, honed from working with special needs youngsters.

Mentor 85

Mentor Entrepreneur Technical Review Summary 85

Startup Professionals Musings

JULY 23, 2012

For example, if your startup is building a high-tech software product, a dream team of advisors would be a former CEO or high-level exec in another software company, a former software marketing executive, and a former financial executive.

Startup 95

Startup Technical Review Software Review High Tech 95

Startup Professionals Musings

MAY 5, 2011

For example, if your startup is building a high-tech software product, a dream team of advisors would be a former CEO or high-level exec in another software company, a former software marketing executive, and a former financial executive.

Startup 95

Startup Technical Review Software Review High Tech 95

Startup Professionals Musings

JUNE 8, 2016

For example, Bill Gates founded and grew Microsoft, and Michael Dell built a great technology company, both with no outside funding until they went successful enough to go public years later and sell shares to common stockholders. Explaining actions to investors takes time you don’t have.

Funding 57

Funding Startup Satisfaction Entrepreneur 57

Startup Professionals Musings

MAY 6, 2015

After some review of available resources, I’m convinced that problem solving is a learnable trait, rather than just a birthright. For example, I read a recent book by Penina Rybak, “ The NICE Reboot ,” that does a great job of outlining problem solving steps, honed from working with special needs youngsters.

Mentor 105

Mentor Entrepreneur Technical Review Satisfaction 105

Startup Professionals Musings

AUGUST 16, 2017

Takers can never get satisfaction, and they antagonize those around them. Some things need to be done whether we like them or not; for example, daily cash-flow analysis and business metrics. Smart business executives learn to use new technology software to give them new insights and more free time. Only givers build self-esteem.

Software Review 57

Software Review Technical Review Startup Press 57

Startup Professionals Musings

MARCH 28, 2014

After some review of available resources, I’m convinced that problem solving is a learnable trait, rather than just a birthright. For example, I just completed a new book by Penina Rybak, “ The NICE Reboot ,” that does a great job of outlining problem solving steps, honed from working with special needs youngsters.

Entrepreneur 102

Entrepreneur Mentor Technical Review Satisfaction 102

Startup Professionals Musings

JANUARY 6, 2021

Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. Unfortunately, with limited resources, this isn’t possible, and it frustrates customers and the team. Focus first on finding more of the right customers.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

APRIL 28, 2010

For example, if your startup is building a high-tech software product, a dream team of advisors would be a former CEO or high-level exec in another software company, a former software marketing executive, and a former financial executive.

Invest 50

Invest Technical Review Software Review High Tech 50

Startup Professionals Musings

JANUARY 6, 2023

For example, a while back a passionate entrepreneur approached me with an innovative solution for reducing world hunger, but hadn’t focused on the fact that hungry people often don’t have any money, and governments are not easy customers. Find market evidence of customers with means who are willing to pay for a solution.

Tips 80

Tips Startup Satisfaction Ideas 80

SoCal CTO

DECEMBER 1, 2010

I continue to collect great content that is the intersection of startups, products, online and technology. The United States is now a debtor nation to China and that the bill is about to come due. Want to know, for example, why Foursquare uses MongoDB to store check-in information? One out of ten of Americans are out of work.

Technical Review 175

Technical Review Startup Product Technology 175

Startup Professionals Musings

DECEMBER 9, 2022

I too often see people who are quick to make excuses, blame failures on peers or customers, or see management as the reason for their lack of productivity. In my experience, developers can be so committed to a technology, such as hydrogen engines for cars, such that they may be unwilling to change as the business pivots for market reasons.

Activity 109

Activity Organization Mentor Training 109

Startup Professionals Musings

NOVEMBER 7, 2016

For example, even though we were leading an entrepreneurial effort within IBM, we found it a challenge to deal with the inbred mainframe culture, reverence for process, and accounting practices of a large company. The culture of a large technology company is to rely on internal development or large, stable, and proven external vendors.

IBM 85

IBM IBM Entrepreneur Technical Review 85

Startup Professionals Musings

DECEMBER 14, 2015

Consider the original founders of Apple and Microsoft as examples. Gerber memorialized this concept many years ago in his classic book E-Myth , which postulates that most startups are initiated by entrepreneurs with technical skills, rather than business skills, resulting in a high failure rate.

Technical Review 60

Technical Review Startup Social Media Competition 60

Startup Professionals Musings

JANUARY 20, 2017

I’m a strong believer that a great team can achieve success with a less impressive product offering, while potentially disruptive technology often goes nowhere due to a team with an uninspired work ethic. These will provide the competitive edge you need with customers and less-focused team members. Never makes excuses.

Funding 55

Funding Satisfaction Customer Custom 55