Startup Professionals Musings

OCTOBER 1, 2010

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.

Satisfaction 49

Satisfaction Customer Custom Startup 49

Startup Professionals Musings

FEBRUARY 24, 2020

Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. Direct customer-facing non-technical roles should be the last ones outsourced. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Make an honest effort to help others. Constantly strengthening your network of relationships.

Startup 127

Startup Training Entrepreneur Resource 127

Startup Professionals Musings

JANUARY 29, 2021

Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

JANUARY 2, 2016

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes. Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly.

Customer 65

Customer Custom Startup Satisfaction 65

Startup Professionals Musings

SEPTEMBER 4, 2023

Today’s business mantra must be “Take care of your people and they will take care of your customers.” Once a product-first, customer-second, and employee-last culture is set, it is extremely hard to change. As well, you need to focus externally on getting feedback from customers, suppliers, and competitors.

Organization 108

Organization Startup Satisfaction Customer 108

Startup Professionals Musings

APRIL 8, 2019

Unfortunately, work and satisfaction have become an oxymoron in many businesses. I found many more helpful suggestions in a new book, “ The Culture Question ,” by Randy Grieser, Eric Stutzman, Wendy Loewen, and Michael Labun, who have spent years providing leadership and professional development training to companies around the world.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

SEPTEMBER 9, 2020

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

JUNE 30, 2021

Based on my own years of experience helping new businesses grow, I’d like to offer my own summary of some key lower-level action items, which I believe every business professional and entrepreneur can learn and practice to their advantage: Show ambition and a sense of urgency in every role. Create innovative change from existing resources.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

AUGUST 27, 2023

Everyone in the company must adopt the principles of customer-first focus, agility in responding to change, and constant innovation to improve your processes as well as the solution. Seek customer feedback on ways to improve value and satisfaction. Make customer experience your key priority.

Customer 91

Customer Custom Marketing Startup 91

Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.

Customer 104

Customer Custom Startup Competition 104

Startup Professionals Musings

AUGUST 26, 2023

It leads to better team member retention and will ultimately give you a competitive advantage, more productivity, and fewer customer crises. It’s also important to make sure they have the resources and training to do their job. Seek non-financial outside help on new challenges. Prepare now.

Training 86

Training Resource Competition Satisfaction 86

Startup Professionals Musings

JULY 9, 2022

The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek. Every entrepreneur needs to leverage social media for better marketing, requirements, and customer service. I wish it was that easy. Gamification.

Technology 133

Technology Cloud Computing Social Media Networking 133

Startup Professionals Musings

AUGUST 30, 2023

Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. Allocate your time and resources to customer expectations and competitor challenges. Practice, train, and rehearse giving 100 percent. We all have strengths and weaknesses.

Mentor 104

Mentor Startup Coach Satisfaction 104

Startup Professionals Musings

AUGUST 3, 2022

You may focus only on Facebook, and missing customers who expect to see you on Instagram and YouTube. Get interactive with online users and customer feedback. Publishing your content is positive, but responding to customers online multiplies your impact. Sponsor customer events for visibility and giveaways.

Marketing 119

Marketing Social Media Mentor Conference 119

Startup Professionals Musings

MAY 8, 2012

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer.

Customer 96

Customer Custom Training Services 96

Startup Professionals Musings

FEBRUARY 10, 2020

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

DECEMBER 10, 2022

These companies, and many others, are finding that strong leadership and personally-tuned benefits are the key to long-term satisfaction and motivation, certainly more effective than high salaries and financial incentives alone. Good hiring, training, and mentoring are the best motivators. Practice every day what you preach.

Examples 145

Examples Mentor Activity Product 145

Startup Professionals Musings

DECEMBER 14, 2020

Today’s business mantra must be “Take care of your people and they will take care of your customers.” Once a product-first, customer-second, and employee-last culture is set, it is extremely hard to change. As well, you need to focus externally on getting feedback from customers, suppliers, and competitors.

Organization 160

Organization Startup Entrepreneur Satisfaction 160

Startup Professionals Musings

DECEMBER 9, 2022

I too often see people who are quick to make excuses, blame failures on peers or customers, or see management as the reason for their lack of productivity. None of us can be accountable if we don’t know what is expected, or don’t have the required tools or training. Lack of accountability can permeate an entire organization.

Activity 109

Activity Organization Mentor Training 109

Startup Professionals Musings

OCTOBER 9, 2020

Freelancers and consultants have to demonstrate results, without training and mentoring, so they can help you more quickly and probably at a lower total cost. Full-time employees require considerable overhead for facilities, training, severance, and benefits for performance. Higher worker engagement and satisfaction.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

JANUARY 12, 2020

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Make an honest effort to help others. Constantly strengthening your network of relationships.

Entrepreneur 125

Entrepreneur Training Resource Customer 125

Startup Professionals Musings

MARCH 5, 2011

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer.

Customer 90

Customer Custom Startup Training 90

Startup Professionals Musings

MAY 2, 2022

They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone. Form collaborative relationships to help and support you.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

DECEMBER 1, 2021

Customers are looking for a differentiator today. The evidence is clear that companies that help people in need, and the environment, are paid back in revenue by the rest of us. Practice by fostering regular experiments, rewarding creativity, and training for brainstorming. Practice your agility.

Examples 128

Examples Social Media Summary Satisfaction 128

TechCrunch LA

OCTOBER 16, 2019

When Arianna Huffington stepped down from her role at the Huffington Post to start Thrive Global, she said the goal of her new business was to help a generation “avoid the burnout that all too often comes with success today.”

Artificial Inteligence 226

Artificial Inteligence Seed Funding Startup Screening 226

Startup Professionals Musings

OCTOBER 3, 2016

The challenge is to recognize the people with the right traits to get results, and to train yourself to work on the right things. The best entrepreneurs know what they don’t know, aren’t afraid to ask for business help, and always offer something in return. Focus all initiatives around value to your customers.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

AUGUST 31, 2022

This starts with instituting a hiring and training program that emphasizes collaboration, and rewards individual expression and empowerment. In this age of world-wide markets, you need all the help you can get to attract loyal customers. You will find improved morale and satisfaction all around as well.

Organization 105

Organization Mentor Startup Training 105

Startup Professionals Musings

JULY 15, 2020

In the spirit of helping you avoid some of our own learning experiences with startups, I will paraphrase here the nine key stages that he and I both see most businesses going through in their evolution from a startup to a successful and stable entity: You can’t sustain a business without positive cash flow. Stay in your personal sweet spot.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

JUNE 15, 2022

These entrepreneurs find it hard to respect customers or team members, and their ventures usually fail. As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. He assures us that anyone can train themselves to get on track to stay on track. Fortunately, both can be fixed.

Startup 101

Startup Satisfaction Entrepreneur Competition 101

Startup Professionals Musings

AUGUST 27, 2022

Dini, tied together several threads I have often seen in my own experience of mentoring and helping aspiring entrepreneurs. In business, entrepreneurs hunt for new innovative solutions to problems, new ways of beating competitors, new markets, and new customers.

Entrepreneur 124

Entrepreneur Marketing News Slides 124

Startup Professionals Musings

FEBRUARY 28, 2020

Instead of counting and working more hours, I believe there are better ways to improve your productivity, as well as employee satisfaction, in growing your business: Create relevant result targets for all key employees. For example, for a sales person, this metric number would likely measure new revenue or new customers.

Metrics 124

Metrics Entrepreneur Satisfaction Study 124

Startup Professionals Musings

MARCH 4, 2010

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they don’t have a formal customer service program in place. More disturbingly, others do have customers, but the customer service program consists of informal haphazard problem resolution efforts.

Customer 85

Customer Custom Services Training 85

Startup Professionals Musings

SEPTEMBER 10, 2023

According to the classic book, “ One Second Ahead ,” by noted authority on training the mind, Rasmus Hougaard, there are some basic rules that can really help you manage your focus and awareness in all work activities. Balance your focus between instant gratification and discomfort work.

Email 96

Email Activity Product Social Media 96

Startup Professionals Musings

APRIL 1, 2019

Yet I find that most employees I know limit their scope of thinking to the specific role they are assigned, and rarely tune their thinking and results to the following key principles that every business owner can relate to: Connect every action to a business focus on customers. Your career will only grow as the business grows.

Technical Advisors 75

Technical Advisors Startup Satisfaction Customer 75

Startup Professionals Musings

DECEMBER 25, 2020

According to the classic book, “ One Second Ahead ,” by noted authority on training the mind, Rasmus Hougaard, there are some basic rules that can really help you manage your focus and awareness in all work activities. Balance your focus between instant gratification and discomfort work.

Email 170

Email Activity Social Media Coach 170

Startup Professionals Musings

SEPTEMBER 19, 2015

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Entrepreneur 106

Entrepreneur Satisfaction Customer Custom 106