Customer Metrics Report Satisfaction 
Startup Professionals Musings
FEBRUARY 1, 2023
With business teams now getting back together in the workplace after primarily working remotely during the pandemic , it’s an ideal time to implement change and make sure your team is feeling a renewed sense of satisfaction, high engagement, and maximum productivity. Let that be part of their job satisfaction.
Startup Professionals Musings
AUGUST 25, 2023
We all see reports of venture capitalists who invest millions in new businesses, but be assured that these investments come only after you have a proven base business, and have a case for scaling it quickly. These are necessary to attract customers, investors, and give you a line of defense with competitors.
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InfoChachkie
MARCH 23, 2015
A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. If you ask a consumer "will you recommend us?"
Startup Professionals Musings
MARCH 19, 2022
Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can.
Startup Professionals Musings
APRIL 28, 2021
Look for validation from your mainstream customers. No matter how passionately you believe that everyone needs one, and positive feedback from friends and early adopters (false positives), before you invest in scaling the business, make sure you set and meet good metrics in cost of customer acquisition, recurring sales, and margin.
Steve Reich
JUNE 11, 2012
This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. Listen to your customers and grow rich. Why does Google dominate search?
Startup Professionals Musings
NOVEMBER 2, 2015
Creating an innovative new business is guaranteed to test your skills, patience and determination, and you need to derive satisfaction from the journey, as well as the destination. That means practicing non-defensive listening to key advisors, team members and customers. You can’t solve a problem if you don’t see one.
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