class-readers 
InfoChachkie
DECEMBER 10, 2012
I reached out to Michael after their surprising day at the top of Hacker News during early September. The innocuous post, which was simply titled " Divshot " generated over 110 comments and was awarded nearly 200 points by Hacker News' notoriously jaded readers. As Michael notes, "Social news is heavily driven by conversations.
Tech.Co
JUNE 3, 2022
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InfoChachkie
APRIL 25, 2011
If you are a leader at a startup and you are reading a business book, you are not closing customers, raising capital, improving your product, or spending time with your loved ones. I have used Guy’s previous book, The Art Of The Start (Art ), in my UC Santa Barbara New Venture Creation class for the past five years.
Both Sides of the Table
AUGUST 14, 2011
Journalists write stories that have an appeal to readers whether the accusations have merit or not. Just look at the silly Obama birther debate that we wasted so many news cycles on. Understand the Gravity of the Situation for Your Customers. Don’t Bury Bad News. Good PR will help you punch above your weigh class.
Both Sides of the Table
JANUARY 14, 2014
Tech news keeps proclaiming “phone calls are dead,” which is useful except that the data suggests the exact opposite. In fact 61% of all mobile searches where a customer contacts a business it is via a phone call (source: Google). People don’t want to speak to customer service reps. PHONE CALLS. Not so fast.
SoCal CTO
AUGUST 3, 2010
Interesting patterns emerged: Everyone makes the same classes of error. The good news: There are good answers to these questions! recently did a lecture at a Babson MBA summer class on Entrepreneurial Leadership. Customer Care Today. Most were on paper and video; 20 were invited to pitch in person. Not that I blame you!
Both Sides of the Table
MAY 7, 2011
Background: Joel Spolsky studied Computer Science at Yale University (class of 1991). The important lesson in order to gain market share was that in order for new users to try Microsoft Excel, they had to be able to work with the files their coworkers were creating. They want to ensure they can easily migrate to a new system.
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