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GrubMarket raises $60M as food delivery stays center stage

TechCrunch LA

Companies that have leveraged technology to make the procurement and delivery of food more accessible to more people have been seeing a big surge of business this year, as millions of consumers are encouraged (or outright mandated, due to Covid-19) to socially distance or want to avoid the crowds of physical shopping and eating excursions.

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The Empathy Economy: Emotional Intelligence in Customer Service

Xconomy

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. A takeoff on the sharing economy, the empathy economy will grow due to brand mania and increased automation in the workplace. Read more » Reprints | Share: UNDERWRITERS AND PARTNERS.

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Qualcomm Buys iSkoot

socalTECH

San Diego-based Qualcomm Innovation Center, Inc. QuIC), which is a wholly owned subsidiary of Qualcomm, said today that it has acquired iSkoot Technologies Inc. Tags: qualcomm iskoot merger acquisition mobile software skype social networking. Financial terms of the buy were not disclosed. READ MORE>>.

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Airlines Must Improve IT Infrastructure Now or Pay Later  

Xconomy

At the tail end of this past holiday season—on one of the busiest travel days of the year—thousands of arriving international passengers found themselves stuck for hours in the line at customs, waiting to be processed. Customs and Border Protection experienced a four-hour outage due to what was described as a “technical glitch.”

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AI Chip Startup Mythic Reaps $40M from SoftBank, Lockheed Venture Arms

Xconomy

Mythic , which last year unveiled its novel computer chip designed for artificial intelligence, announced today that it has raised $40 million in a Series B fundraising round led by the venture capital arm of Japanese telecom and tech giant SoftBank. The boxes Mythic wants to break customers out of are their big.

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How PointPredictive Is Using Machine Learning To Uncover Fraud, With Tim Grace

socalTECH

Tim Grace , who co-founded San Diego-based PointPredictive with Frank McKenna and Joe Jackson, is a startup veteran, who sold BasePoint Analytics to CoreLogic in 2009, and is a former executive from HNC Software. Tim Grace: We all get our started at HNC Software in San Diego. What is PointPredictive?

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On Ramp Wireless: Connecting The Smart Grid

socalTECH

One of the companies that has recently is On Ramp Wireless (www.onrampwireless.com), a San Diego company in the M2M market headed by Kevin Hell. The firm recently raised a $15M series C funding, and we caught up with Kevin to learn more about why its customers, and investors, are interested in its technology.