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Startup Professionals Musings
MAY 15, 2013
Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Always end self-help postings with “Did this answer your question?”
Startup Professionals Musings
JUNE 6, 2012
Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. I found a good summary of these new expectations in a book just published by Micah Solomon, “ High-tech, High-touch Customer Service.”
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Both Sides of the Table
FEBRUARY 3, 2010
They don’t take the time to realize what your true motivations are because they’re too busy telling you what they THINK you want to hear. Trust me – your chances of selling are much lower if you’re talking rather than actively listening. Let’s assume you run a Customer Support software company.
Both Sides of the Table
MARCH 8, 2010
Since it’s already written (and since I promised not to republish on my blog other than a summary) if you’re interested please have a read over there. Summary notes and then I’ll extend: Should you blog? It’s also a great way to build relationships with people interested in your topic area. Be authentic.
Startup Professionals Musings
OCTOBER 12, 2010
One useful technique for keeping your eyes focused on what really matters is Cayenne Consulting’s Venture Value Scorecard™. The Venture Value Scorecard is a one-page summary of your company’s achievements and assets: the factors that contribute to the value of your organization.
Both Sides of the Table
MARCH 11, 2011
Summary notes, as always, provide below. At the time when you did a search on Lycos, Alta Vista or similar for a category such as Cars you ended up getting 9 spam results and 1 proper website to meet your needs. The idea actually came to him from the Yellow Pages business. Insider Pages. Overture (Goto.com). Shopping.com.
Both Sides of the Table
FEBRUARY 12, 2017
The 30-minute interview of Jonah Peretti is here but my summary in the notes below. Jonah was working on his masters thesis and he asked Nike to produce a customized shoe with the word “Sweatshop” on it. For example, one product alone — Tasty — is consumed by 500 million people per month.
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