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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

The Most Important Metric. Near the conclusion of our discussion, I asked each CEO to name any non-obvious metrics by which they guide their businesses. When Ara concluded his definition of customer success, it was clear that his approach is anything but obvious. Sure You Track Satisfaction, But Whose Success Are You Monitoring?

Customer 100
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7 Strategies To Solve Your Business Problems Faster

Startup Professionals Musings

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

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5 Entrepreneur Exasperations To Moderate Your Passion

Startup Professionals Musings

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. By definition, the world of startups today is one of rapidly changing unknowns, where the inputs you receive will often conflict. Marty Zwilling.

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7 Considerations For Setting Your Bottom Line Balance

Startup Professionals Musings

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. It’s difficult to measure the planet and people accounts in any quantifiable terms, compared to profits.

Startup 110
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7 Keys To Using Social Media to Kickstart Your Brand

Startup Professionals Musings

It definitely pays to get some help with your first step into social media, since first impressions often become lasting ones. Jumping in haphazardly with poorly a focused message is definitely non-productive, and may harm your business. Use business metrics and tools to tune your efforts. Do your homework before you begin.

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7 Keys To Balancing Profits Versus A Higher Purpose

Startup Professionals Musings

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. It’s difficult to measure the planet and people accounts in any quantifiable terms, compared to profits.

Startup 93
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The 5 Most Common Frustrations Of An Entrepreneur

Startup Professionals Musings

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. By definition, the world of startups today is one of rapidly changing unknowns, where the inputs you receive will often conflict. Marty Zwilling.