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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

My initial reaction was, “Great, but I am not sure that qualifies as non-obvious” but then he quickly knocked it out of the park, adding, “We define ‘customer success’ as enabling our customers to generate more prospects and close more sales. Sure You Track Satisfaction, But Whose Success Are You Monitoring? Share and Enjoy.

Custom 100
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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

With the advent of social media, and instant communication via the Internet, that definition has been expanded to include all aspects of the customer experience , from finding you and what they need, to the ease of completing the transaction, as well as all follow-on support. Treat every customer exceptionally before they complain.

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Does Your Entrepreneur View Match Your Startup Stage?

Startup Professionals Musings

According to most definitions, an entrepreneur is one who envisions a new and different business, meaning one that is not a copy of an existing business model. Every entrepreneur needs to compare his strengths and aspirations to this business mindset: Satisfaction from business success versus the big idea.

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9 Business Model Components For New Business Funding

Startup Professionals Musings

Popular revenue models today include recurring subscription charges, licensing, as well the traditional sale or lease model. Investors will demand clear channel definitions. Then there is the follow-up to provide customer support and satisfaction. Every business needs revenue to provide investor returns and offset costs.

Funding 133
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How Your Mindset Has To Evolve To Match The Business

Startup Professionals Musings

According to most definitions, an entrepreneur is one who envisions a new and different business, meaning one that is not a copy of an existing business model. Every entrepreneur needs to compare his strengths and aspirations to this business mindset: Satisfaction from business success versus the big idea.

Ideas 127
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10 Hints That Now May Be The Time For A New Venture

Startup Professionals Musings

You get great satisfaction from overcoming all obstacles, and you have no problem with living or dying by your own decisions. The recent pandemic has definitely opened up opportunities for new products, and skilled people at lower costs are abundant. It does mean you have a compelling new business idea, and a willingness to face risk.

Startup 168
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9 Elements Of Every New Venture That Investors Expect

Startup Professionals Musings

Popular revenue models today include recurring subscription charges, licensing, as well the traditional sale or lease model. Investors will demand clear channel definitions. Then there is the follow-up to provide customer support and satisfaction. Every business needs revenue to provide investor returns and offset costs.

Activity 100