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A personal story about quality control

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156
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There’s no second chance to create first quality.

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243
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Do you really want to be the first to market?

Berkonomics

As a side note, we returned to market with the application as a software-only product without artificial intelligence and without some features, reduced the price from $150,000 to $8,000, and had a subsequent hit on our hands. For argument’s sake, let’s credit the iPhone with igniting an entire product class.

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Where there’s mystery, there’s margin.

Berkonomics

Email readers, continue here.] So we called upon our local value-added reseller with networking experience, often blessed with an earned certification by Novell or Microsoft. We paid high per-hour charges for professional services and unknowingly paid high prices for the networking equipment.

Pricing 184
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Mailing lists, email marketing, errors, oh my!

Berkonomics

Using old email lists for the first time is like eating really stale doughnuts. Email companies like Constant Contact, Mail Chimp and many others all have strict rules. Email companies like Constant Contact, Mail Chimp and many others all have strict rules. Each has automated software watching over your uploads of new lists.

Email 156
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No second chance to create first quality.

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24 hour environment of hotel front desk operations.

Training 159
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Hacking Hacker News – How Wily Startups Leverage Social News Sites

InfoChachkie

The innocuous post, which was simply titled " Divshot " generated over 110 comments and was awarded nearly 200 points by Hacker News' notoriously jaded readers. The team subsequently earned a coveted position in Launchpad LA's current accelerator class after winning the Crowdstart LA competition. Share and Enjoy.

News 198