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Social Media for Service Professionals

SoCal CTO

I did a presentation about the use of Social Media to a great group of people who mostly are different kinds of service professionals (attorneys, accountants, consultants, etc.). I looked at a couple of specific examples, where I ask for help from my followers. Subscribe the the RSS feed for each of these. Topic Hubs.

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Using Social Media To Deal With Customer Trolls

InfoChachkie

In searching for world-class examples of public responses to irate customers'' complaints, I found one that emanated from an unlikely place, Savusavu, Fiji. Pander, Don''t Preach - When addressing complaints via social media, your intended audience is not the person who feels they were wronged. Share and Enjoy.

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Entrepreneurs: Are You an Olympic Athlete or a Spectator?

InfoChachkie

This week the SBW2012 Conference in DC offers sessions geared for small businesses including a Social Media forum, Business Matchmaking, and Federal Contracting 101. Every small business owner who succeeds sets an example for those who go after them. The conference ends with the Champion Awards Dinner. It’s also infectious.

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Why Startups Need to Blog (and what to talk about …)

Both Sides of the Table

Much of my traffic is through referring websites and/or social media. Social media is ephemeral. That way people who want to get your blog by RSS and/or email can do so. You’re not trying to build a consumer website. My website is a pretty long URL but people manage to find it. Some search.

Blogging 373
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Entrepreneurs Now Start Hyperlocal Then Go Global

Startup Professionals Musings

Foursquare is good example of a modern hyperlocal site, which describes itself as “50% friend-finder, 30% social city guide, 20% nightlife game.” This is the main focus of EveryBlock, where they give each city block its own Web page, its own RSS feed and its own e-mail alerts. Geographic customization. Topic customization.

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Smart Startups Think Global But Act Hyperlocal

Startup Professionals Musings

Foursquare is good example of a modern hyperlocal site, which describes itself as “50% friend-finder, 30% social city guide, 20% nightlife game.” This is the main focus of EveryBlock, where they give each city block its own Web page, its own RSS feed and its own e-mail alerts. Geographic customization. Topic customization.

Startup 94
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Entrepreneurs Should Forget ROI And Focus On Return On Life – The New Measure Of Wealth

InfoChachkie

I became acquainted with Tige, when I was researching examples of exemplary online customer service. In the resulting article , I describe Tige''s deft handling of online trolls via the deft use of social media. I promise I will never Tweet about drinking too much Kava or that killer burrito I just ate. Share and Enjoy.