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Social Media School

SoCal Tech Calendar

Tuesday, April 17, 2012 -- Social Media School. Social Media School is in session. This is the beginners class. We will teach you how to maximize Twitter, Facebook, Google Reader, Pinterest, Evernote, Tumblr and all emerging platforms in your personal and professional life. Laptop is required.

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Using Social Media To Deal With Customer Trolls

InfoChachkie

In searching for world-class examples of public responses to irate customers'' complaints, I found one that emanated from an unlikely place, Savusavu, Fiji. However, rather than ignore discontented customers, Tige does a masterful job of crafting rebuttals that are informative, appropriately deferential and amusing. . Share and Enjoy.

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Why Most of Your Assumptions About Phone Calls are Wrong

Both Sides of the Table

Social media users are over 60% more likely to check email at least four times a day than those who don’t use social media. In a way it feels intuitive to us – the readers of this blog – because we’re the tech crowd. 62% of adult US Internet users check or send email on a daily basis.

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Interview: Seth Epstein of SocialStay

InfoChachkie

Your team operates out of a barn on your idyllic, coastal property, yet you have created a world-class product. Do you believe non-native Internet users (ages 35 and up) will migrate toward such a tradeoff, or do you think the unwillingness of older users to share private information is relatively intractable? “I Droid or iPhone?

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