Blogging Customer Report Satisfaction 
Both Sides of the Table
NOVEMBER 1, 2009
As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.
Startup Professionals Musings
MARCH 19, 2022
Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can. Highlight your personal leadership values and experience.
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Startup Professionals Musings
JULY 7, 2021
Every customer or outside concern should be taken seriously as an opportunity to improve. Every reported problem likely means that many similar ones went unreported. You can remove items from your article or blog, but people do notice, and may escalate their concerns on another forum. Separate your emotion from feedback reality.
Startup Professionals Musings
AUGUST 9, 2018
It’s hard to be successful in any business when your customers can’t find you, or they find you and still can’t figure out whether your solution works for them. Use plain language (no acronyms) on the first page and every page, to emphasize customer benefits, as well as product features. A guarantee reduces the risk for the customer.
SoCal CTO
DECEMBER 1, 2010
How To Land a Job at Google (or elsewhere) - FairSoftware's Blog , November 9, 2010 It’s been 11 years now that the obvious hit me: the best way to land a job is to do the job , not talk about it. No Business Plan Survives First Contact With A Customer – The 5.2 Give yourself a month. Keep the day job. Become a lifer. So what gives?
Xconomy
AUGUST 10, 2016
On the day after Intel announced its acquisition of San Diego machine learning startup Nervana Systems, investor Steve Jurvetson told me he was feeling a sense of satisfaction about a call he made three years ago, and how it has been playing out. Just over a year later, Jurvetson led the Series A round of venture funding for Nervana Systems.
Startup Professionals Musings
JUNE 2, 2011
By John Williams Fast Company magazine recently reported that PayPal founder Paul Thiel is giving away $100,000 to twenty-four young men and women to finance startup businesses. You get the personal satisfaction of making something out of almost nothing. Fancy websites are expensive, but blogs and Facebook pages are free.
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