Class Customer Entrepreneur Satisfaction 
Startup Professionals Musings
SEPTEMBER 1, 2023
Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Start with feedback from real customers, set measurable objectives, and make sure rewards and incentives are tempered by customer experiences, rather than only internal thresholds.
Startup Professionals Musings
DECEMBER 13, 2020
Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Start with feedback from real customers, set measurable objectives, and make sure rewards and incentives are tempered by customer experiences, rather than only internal thresholds.
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Startup Professionals Musings
MAY 6, 2017
In my view as a long-time business advisor, this problem is driving a new entrepreneur age, with the lure of doing what you love, and loving what you do. Employee engagement is a measure of emotional commitment, leading to work focus, which translates to productivity, satisfaction and happiness. No one is happy or satisfied.
InfoChachkie
MARCH 2, 2015
Despite the fact that I teach entrepreneurship at UC Santa Barbara , I do not believe that entrepreneurs are created in classrooms. Instead of trying to teach students to be an entrepreneur, I expose my entrepreneurial students to tools that will help them solve real-world problems. Challenging. My courses are rigorous and demanding.
Startup Professionals Musings
DECEMBER 29, 2014
Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers. An unhappy team member can’t create an engaged customer.
Startup Professionals Musings
FEBRUARY 11, 2022
In my view as a long-time business advisor, this problem is driving a new entrepreneur age, with the lure of doing what you love, and loving what you do. Employee engagement is a measure of emotional commitment, leading to work focus, which translates to productivity, satisfaction and happiness. No one is happy or satisfied.
Startup Professionals Musings
SEPTEMBER 1, 2013
Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers. An unhappy team member can’t create an engaged customer.
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