Berkonomics

AUGUST 24, 2017

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243

Training Resource Press Satisfaction 243

Startup Professionals Musings

DECEMBER 29, 2014

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers. An unhappy team member can’t create an engaged customer.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

AUGUST 27, 2017

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers. An unhappy team member can’t create an engaged customer.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

FEBRUARY 11, 2022

Employee engagement is a measure of emotional commitment, leading to work focus, which translates to productivity, satisfaction and happiness. There has to be more to your business today than making money, to get employee engagement and satisfaction. No one is happy or satisfied. Build engagement through culture and mindset.

Coach 132

Coach Satisfaction Startup Organization 132

Startup Professionals Musings

SEPTEMBER 1, 2013

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers. An unhappy team member can’t create an engaged customer.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

AUGUST 7, 2019

Take satisfaction from a couple of simple wins every day. Yet your creativity in solving customer concerns may have far more potential in boosting your career. Your satisfaction and productivity will both go up for the rest of the day. Getting to know the managers also helped engagement.

Satisfaction 91

Satisfaction Mentor Summary Class 91

Tech Zulu Event

APRIL 29, 2013

Fast forward two and a half years later and ProProfs is one of the leading online tools that lets the public and private sectors to create online quizzes, polls, surveys, flashcards, and classes with an extensive list of options. The team behind ProProfs has researched and taken customer feedback to create such a comprehensive online tool.

Tool 77

Tool Class HTML Course 77

Startup Professionals Musings

MAY 11, 2019

Employee engagement is a measure of emotional commitment, leading to work focus, which translates to productivity, satisfaction and happiness. There has to be more to your business today than making money, to get employee engagement and satisfaction. No one is happy or satisfied. Build engagement through culture and mindset.

Company 78

Company Companies Coach Satisfaction 78

InfoChachkie

MARCH 2, 2015

I treat each of my classes as a product that the students are paying a lot of money to consume. For instance, I assign an Ombudsman in all my classes in order to gather anonymous feedback. Thus, diligent students leave my classes with insights and tools they can directly apply to their jobs after graduation. Challenging.

Entrepreneur 100

Entrepreneur Class Course Case Study 100

Berkonomics

APRIL 13, 2010

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24 hour environment of hotel front desk operations.

Training 159

Training Resource Press Satisfaction 159

Startup Professionals Musings

MAY 14, 2016

Constant stress, tension, and unhappiness causes people to withdraw and reject new customer ideas or solutions. That’s why companies like Twitter offer free yoga classes and free meals to employees. They also get satisfaction from mentoring others. Supportive group collaborations produce better results.

Satisfaction 59

Satisfaction Study Product Class 59

InfoChachkie

SEPTEMBER 21, 2015

Most companies do not have the infrastructure to build and support an enterprise-class portal. Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction. The result: they had more than 20 enterprise customers on Day 1.

SaaS 100

SaaS Entrepreneur Startup Satisfaction 100

InfoChachkie

MARCH 25, 2013

Most groups would have returned to Liverpool and continued to play occasional gigs while beginning their working class careers. Lesson - Startups have limited opportunities to secure key customers, investors and employees. Thus, when a customer, investor or partner makes a request, their motives must be dispassionately explored.

Startup 221

Startup RSS Entrepreneur Satisfaction 221

Startup Professionals Musings

JULY 23, 2012

To bring real money and credibility to your company, and help you avoid costly mistakes in development and strategy, a first-class Advisory Board is a small investment. What better candidates than your Advisory Board? Don't be afraid to ask people outside of your realm to serve.

Startup 95

Startup Technical Review Software Review High Tech 95

Startup Professionals Musings

MAY 5, 2011

To bring real money and credibility to your company, and help you avoid costly mistakes in development and strategy, a first-class Advisory Board is a small investment. What better candidates than your Advisory Board? Don't be afraid to ask people outside of your realm to serve.

Startup 95

Startup Technical Review Software Review High Tech 95

Startup Professionals Musings

AUGUST 20, 2018

Help your employees build their individual strengths with customized coaching and special assignments. This is another aspect of capitalizing on strengths and satisfaction. Based on my experience, there are a few key people practices that can put you too in the super boss category.

Mentor 52

Mentor IBM IBM Examples 52

Both Sides of the Table

MAY 19, 2013

Yet our initial customer success didn’t translate into big revenue growth and we faced issues such as: Do we support developers, end-users or both? We knew we had a valuable product that an acquiring company would gain greatly from and a world-class engineering and product team that would be valued by a buyer.

Startup 303

Startup Technical Review Product Blogging 303

Startup Professionals Musings

APRIL 28, 2010

To bring real money and credibility to your company, and help you avoid costly mistakes in development and strategy, a first-class Advisory Board is a small investment. What better candidates than your Advisory Board? Don't be afraid to ask people outside of your realm to serve.

Invest 50

Invest Technical Review Software Review High Tech 50

Tech Zulu Event

NOVEMBER 10, 2013

You always want perfect data on what customers are doing. But what does the customer physically do at the theatre when they’re there and making a choice? Steve Belin is passionate about developing products that solve problems in the marketplace and provide great customer experiences. Online usage data, easy.

Product 87

Product Fandango Design Startup 87

InfoChachkie

JULY 14, 2009

Excel at classes that interested you and perform poorly in those which did not. If your character cracks under the heat of a startup, your stakeholders will feel cheated, just like the ceramic customers in ancient Greece. . • Prefer to put yourself in situations where you could make an immediate impact, even it was in a ‘smaller pond’.

Entrepreneur 153

Entrepreneur Ideas Writing Startup 153

Startup Professionals Musings

SEPTEMBER 5, 2018

In one of my own positions as an executive in IBM, I found that putting a high-potential employee on my own staff for a few weeks was more effective, both short-term and long-term, in gaining me some work relief than any training class I could imagine. Focus on satisfying your ideal and best customers. Some are just stuck.

Resource 60

Resource Examples Design Entrepreneur 60