Coach Customer Email Social Media 
Eric Greenspan
MAY 9, 2013
So often I find myself coaching others on how they behave on social networks. If you get to know me and I hand over my email address, don’t add me to a mailing list and spam me the next three days. About me: I’m a dad, a social research marketer, customer service champion, closet chef, TEDster.
Startup Professionals Musings
AUGUST 15, 2021
In this age of social media and world-wide Internet, message delivery from business leaders needs to change, just like the message changes from leaders in your personal lives. Either can get you valued and followed, or rejected by your team and your customers. With texting and email, syntax and punctuation are critical.
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Startup Professionals Musings
SEPTEMBER 10, 2023
These days, with all the new technology, including smartphones and social media, many are convinced that multi-tasking is the answer. Yet there is more and more evidence that jumping tasks on every alert for a new email, text, or phone call actually decreases overall productivity.
Startup Professionals Musings
APRIL 16, 2022
by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. The recent pandemic and remote team members have made the focus on social even more critical.
Startup Professionals Musings
DECEMBER 25, 2020
These holidays, with all the new technology, including smartphones and social media, many are convinced that multi-tasking is the answer. Yet there is more and more evidence that jumping tasks on every alert for a new email, text, or phone call actually decreases overall productivity.
Startup Professionals Musings
APRIL 20, 2022
The next step is to effectively and continuously communicate through multiple channels, including walking-the-talk, email, and really listening to feedback. Be sure to encompass all your constituents, especially including customers. Commit to delivering a positive customer experience.
Startup Professionals Musings
MARCH 23, 2022
Even in today’s remote environments, you can use video sessions, social media, and email to keep up with team efforts informally and share updates, both positive and negative. This created a connection with both his team and customers. You really need their insights and customer interaction feedback.
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