Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. If they want to invest that’s great.

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Custom Customer Venture Capital Software Review 341

socalTECH

OCTOBER 5, 2020

Pasadena-based online vitamin seller iHerb says it plans to invest $100M in Russia, as a part of an effort to serve the Russian community. The company, which sells vitamins and supplements online, did not say what percentage of its business is in that country. The company's President is Emun Zabihi. READ MORE>>.

Invest 124

Invest Pasadena Custom Customer 124

Startup Professionals Musings

APRIL 16, 2023

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. His professional background includes having held marketing-executive roles at big companies as well as startups. One of these experts, David T. Display advertising. Email marketing. Cold calling.

Marketing 114

Marketing Invest Social Media SEM 114

Startup Professionals Musings

FEBRUARY 25, 2022

I’m sure you have all noticed how today’s customers have changed the way they shop, but I still find, as an advisor and consultant, that many of you aren’t sure how to deal with the new mode, or are still waiting for things to get back to the old normal. Convenience is in the eye of the customer, not your company.

Demand 126

Demand Custom Customer Startup 126

socalTECH

AUGUST 19, 2020

Los Angeles-based real estate loan marketplace PeerStreet announced on Wednesday morning that it is launching a new fund, called the Peer Street Credit Opportunity Fund LP , which will provide another way for its customers to diversify, expand, and customize their real estate debt portfolios.

Invest 113

Invest Funding Los Angeles Custom 113

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Custom 114

Custom Customer Satisfaction Metrics 114

Startup Professionals Musings

JUNE 24, 2023

Investors invest in people, not ideas. Customers buy from people, not companies. That means relationships with team members, investors, customers, and vendors. Entrepreneurs who like to be argumentative, complaining, or disagreeable, will have a hard time closing a contract, investment, or a customer contract.

Custom 90

Custom Customer Outsource Development Entrepreneur 90

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Custom 122

Custom Customer Social Media Technical Review 122

Startup Professionals Musings

JUNE 2, 2023

Yet everyone has limits, and every investor implicitly has similar limits on what makes a startup investable, or one to avoid at all costs. Even top big-company executives are considered high-risk in a startup environment. For new car companies such as DeLorean and Fisker, designing and testing the product is only the beginning.

Invest 98

Invest Sites Technical Review Social Media 98

Startup Professionals Musings

AUGUST 24, 2022

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). Are you making the proper investment, and is it paying off? I assure you of the need to really listen to customer feedback, both proactively in market studies, as well as after-the-sale reviews.

Custom 100

Custom Customer Acquisition Technical Review 100

Startup Professionals Musings

OCTOBER 26, 2020

The name “investment bank” somehow always sounded like a place where I could deposit my investments, and maybe even earn a little interest. Then I learned that these banks really negotiate investments and collect fees on the transactions, sort of like commercial banks do with loans to businesses. Very confusing.

Invest 144

Invest Entrepreneur Venture Capital Funding 144

socalTECH

MARCH 12, 2019

Santa Barbara-based Impact , which develops software used for partnership automation, said this morning that it has raised $75M in an investment round. According to the company, the funding will go towards accelerating development of its platform, for go-to-market and regional expansion, and other growth efforts. READ MORE>>.

Invest 113

Invest Ticketmaster Santa Barbara Equity 113

socalTECH

OCTOBER 16, 2019

TDK Ventures , the venture investment arm of TDK Corporation , has made an investment in Los Angeles-based Wheels , the last-mile, on-demand, electric bicycle company led by Josh Viner. According to TDK Ventures, the investment came as part of the recently announced funding round led by DBL Partners. READ MORE>>.

Invest 113

Invest Demand Los Angeles Funding 113

Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. His professional background includes having held marketing-executive roles at big companies as well as startups. One of these experts, David T. Display advertising. Email marketing. Cold calling.

Custom 146

Custom Customer Marketing Startup 146

TechCrunch LA

JANUARY 25, 2022

The startup has received €50 million (just under $57 million at today’s rates) from the European Investment Bank, the funding arm of the European Union. It is not disclosing its valuation with this investment, but Alastair Westgarth said that this doesn’t rule out raising further funding from investors.

Invest 233

Invest Technology Startup Los Angeles 233

socalTECH

FEBRUARY 21, 2019

San Diego-based private equity investor JMI Equity is the lead investor in Lytics , a developer of marketing personalization software, in a $35M, Series C investment announced by Lytics on Thursday. The company said the funding will go towards strategic growth initiatives in the product development and "customer success" areas.

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Equity Invest San Diego Custom 113

socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

Custom 166

Custom Customer Conference Social Media 166

Startup Professionals Musings

APRIL 1, 2020

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.

Custom 123

Custom Customer Technical Review Examples 123

socalTECH

APRIL 24, 2020

Carey tells us a bit about what OC4 is doing, how it invests and works with companies, and also gives startups some advice about how to approach moving forward in light of the pandemic. That naturally puts those early companies at a high risk and disadvantage. I have really been through the life cycles of a company.

Invest 124

Invest Startup Ideas Examples 124

Both Sides of the Table

AUGUST 11, 2021

Photo by Vanna Phon on Unsplash Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. that’s where the customers are. For these companies, it looks like a rosy picture. But if you ask anyone in the ecosystem of customer acquisition?—?founders,

Product 424

Product Platform Advertising Acquisition 424

socalTECH

MARCH 11, 2019

Los Angeles-based private equity investor K1 Investment Management has acquired Digital Pharmacist , a software development firm which helps pharmacists manage refill reminders and other marketing. The deal was worth $125M. Digital Pharmacist says it provides its services to over 7,500 pharmacists. READ MORE>>.

Invest 113

Invest Newsletter Social Media Equity 113

Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

Custom 143

Custom Customer Examples IBM 143

Startup Professionals Musings

JULY 3, 2020

Hidalgo recommends a focus on engagement stage indicators including customers by channel, conversion ratio, and cost per revenue. You need to track what content is resonating with your prospective customers, through metrics including submit rate by content offer, elasticity, velocity, cost, and ultimately revenue by content program.

Marketing 174

Marketing Invest Demand Metrics 174

socalTECH

OCTOBER 9, 2019

There's a new opportunity in clean technology investments, according to venture capitalist Aaron Fyke , the head of a new, Pasadena-based venture capital investment fund, Thin Line Capital (www.thinlinecapital.com). Aaron Fyke: I believe we're in a second wave of clean tech investing. Talk about the new firm and the new fund?

Invest 113

Invest Capital Venture Capital Idealab 113

socalTECH

JANUARY 16, 2020

Los Angeles-based March Capital Partners is the lead investor in a big, $32M funding round for ActionIQ , a startup which provides personalization software to enterprise customers. Finn led March Capital's investment in ActionIQ. The company's software provides large scale personalization software for enterprise customers.

Capital 100

Capital Invest Software Los Angeles 100

socalTECH

NOVEMBER 30, 2021

Los Angeles-based youth transportatoin service HopSkipDrive announced this morning that it will invest $2M in free ride credits, to help solve a school bus driver shortage. According to the company, it will provide those $2M in ride credits to existing education partners in CA, CO, WI, and WA as part of its Opportunity for All Community Fund.

Custom 113

Custom Customer Education Los Angeles 113

socalTECH

MAY 28, 2014

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations. READ MORE>>.

OpenX 138

OpenX Custom Customer Yahoo 138

TechCrunch LA

OCTOBER 28, 2020

There’s a new company that’s sitting on top of some of the fastest growing consumer-facing businesses in the world — liquor and marijuana delivery — and its name is Pacific Consolidated Holdings Group. Financial terms of the transaction were not disclosed. .”

Company 188

Company Companies Los Angeles San Diego 188

socalTECH

DECEMBER 31, 2014

Santa Barbara-based Yardi reported a customer win this week, with multifamily property development company Pennrose Management. Yardi develops software for the real estate investment and property management market. Financial impact of the win was not disclosed. READ MORE>>.

Develop 178

Develop Development Santa Barbara Company 178

Berkonomics

NOVEMBER 21, 2019

Often, we joke together as managers of companies or of people that our goal is “world domination” or “to crush the competition.” But that is a number in a vacuum without at least two other measures: return on investment (ROI) and percentage of net profit to revenue. How about companies formed to profit and give to charity?

Company 156

Company Companies .Net Google 156

socalTECH

SEPTEMBER 27, 2018

Rialto, California-based Plant Prefab , a manufacturer of custom, prefabricated homes, has raised $6.7M in a Series A investment, according to the company. The Inland Empire company said the funding came from Obvious Ventures and the Amazon Alexa Fund. The company is led by CEO Steve Glenn. READ MORE>>.

Custom 113

Custom Customer Sites Funding 113

Both Sides of the Table

JULY 9, 2013

This is final part of a series that describes a sales methodology for technology companies or frankly many other types of companies, too. We developed this at our first company and called it PUCCKA – the overall methodology is described here. The buying company many not be able to buy in your time frames.

Custom 324

Custom Customer Marketing Newsletter 324

TechCrunch LA

FEBRUARY 2, 2021

The Los Angeles-based commerce and content platform StackCommerce has been acquired by the Integrated Media Company, a holding company set up by the massive private equity fund, TPG, to acquire new media businesses. StackCommerce was advised by investment bank CG Petsky Prunier, part of the Canaccord Genuity Group.

Media 134

Media Commerce Company Companies 134

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. The second, was investing in relationship management and support.

Custom 113

Custom Customer Services Conference 113

TechCrunch LA

JULY 29, 2020

While Desai’s bluster may be wishful thinking, the doctor’s office is certainly changing, and that’s thanks in part to companies like Heal, which offer in-home and telemedical consultations — and health insurance providers like Humana that are backing them. “We want all payers to be this strategic. .

Services 244

Services Invest Demand Los Angeles 244

Both Sides of the Table

MARCH 30, 2010

I’m very pleased today to announce that I invested, on behalf of GRP Partners, in Burstly alongside Rincon Venture Partners , an early stage VC in Southern California whith whom we love to work (and were our co-investors on RingRevenue ). Naturally I’m excited about this investment or I wouldn’t have done it.

Mobile 282

Mobile Invest Company Companies 282

Both Sides of the Table

SEPTEMBER 28, 2014

But what IS the right amount of burn for a company? Burn rate in case you don’t know is the amount of money a company is either spending (gross) or losing (net) per month. (it Conversely if you’re burning $600,000 per month (yes, some companies do) then you only have 5 months of cash left. Gross Burn vs. Net Burn.

Startup 383

Startup Company Companies .Net 383