TigerText Signs Chicago Customer

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Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. TigerText said that Chicago Cardiology Institute (CCI), which treats cardiovascular disease in Illinois, has deployed the company's secure messaging products as part of a HIPAA compliance effort. tigertext chicago secure messaging texting healthcare enterprise customer

Insights: Five Customer-Focused Trends for Companies in 2016

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Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. In fact, eighty-nine percent of companies expect customer experience to be the most important factor as they compete for business in 2016, according to research firm Gartner.

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This Startup Hacked LinkedIn To Recruit Customers & Reduce Churn

InfoChachkie

However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. When a user departs their current employer, the company sends a congratulatory note which secures the continuity of their relationship with the user.

Marketing Crushes Customer Experience through Data. DUN dun dun!

Tech Zulu Event

I was invited to Oracle OpenWorld by the data company, Dun & Bradstreet to attend a speaker session featuring Craig MacDonald , Managing Director at Accenture, Inc. And yet I learned that in 2013/2014, only 24% of companies had real growth.

Ten of Southern California's Top Software Companies

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We've identified ten of the more technically interesting companies working on software in Southern California, using our unscientific, unproven, and undoubtedly biased informal polling. The company handles all the infrastructure required for text messaging, voice.

ChowNow Extends Android Pay Restaurant Customers

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ChowNow said the support will be a standard feature, and will not cost additional for its current restaurant customers. The company said about 4,000 independent restaurants will add Android Pay support as a result of the deal. Los Angeles-based ChowNow , which develops tablet-based, online ordering and marketing software for restaurants, has inked a partnership with Google , to help its restaurants accept Android Pay.

Hulu Opens Up Customer Service Site In Texas

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Los Angeles-based streaming television- and video-provider Hulu has selected San Antonio, Texas, as the site for a new customer service center, the company said on Thursday. Silicon Beach companies appear to be been using Texas as a convenient, low cost area for their customer service operations: this week, Santa Monica-based TaskUs also said it is opening up a customer support site in Texas, and Snapchat also has operations there.

Fixing Tech’s Gender Problem Starts With Company Culture

InfoChachkie

On a micro level, you can do your part to fix tech's gender problem by recruiting people with diverse backgrounds and place them in a company culture that rewards those who challenge the status quo. A version of this article previously appeared in Forbes.

Insights: Gaining and Maintaining High-Value Customers in Today's Marketplace

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For our Insights and Opinions section today, we have an article from Bernard Luthi , President of Monoprice (www.monoprice.com), who talks about how his company has figured out how to compete against the big guys in the room--Apple, Amazon, Google, Facebook and eBay.

Customer Validation - 33 Great Articles

SoCal CTO

I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying."

If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. Given customers & sales are the lifeblood of any organization you’d imagine everybody would respect their customers. But even here you need to care passionately about supporting your customers.

Custom 109

Tealium Adds $35M to Expand Technology, Sharpen Customer Focus

Xconomy

Tealium, a San-Diego startup that provides online advertising tag management and marketing services for enterprise customers, has raised $35 million in a growth financing deal intended to expand its technology and market reach. In a statement last week, Tealium said it created the briefing center to help its customers understand how its services can be combined to deliver compelling experiences. The company’s workforce has grown to about 270, including 80 in San Diego.

Attract A MILLION New Customers Overnight with YouTube Marketing – Literally

Tech Zulu Event

With a standard PPC conversion rate (pay per click) of.01% that means before even mid week arrives this startup company will have at least 18,511 people who will not only know this founders brand, but will have clicked over to the website. Production Company: Hayden 5 Media. . .

What is the Right Burn Rate at a Startup Company?

Both Sides of the Table

But what IS the right amount of burn for a company? Burn rate in case you don’t know is the amount of money a company is either spending (gross) or losing (net) per month. (it Conversely if you’re burning $600,000 per month (yes, some companies do) then you only have 5 months of cash left. I often see companies burning $100,000 per month (net) looking to raise $6-8 million. Ask other portfolio companies how your VC acted when / if they got in a cash pinch.

E-commerce’s Changing Landscape | Customization

Tech Zulu Event

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands. Similarly, Shoedazzle.com, one small move away from complete customization, makes a dashboard of choice based on particular preferences and requests.

Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

If Smucker’s can annually generate hundreds of millions in sales for a variety of food products, there is little risk that a mediocre company or product name will preclude you from achieving similar success. The value of an ideal name, attached to a product or company that does not deliver an economically viable value proposition, is zero. Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers.

Vonjour | Connecting Your Business with Your Customers

Tech Zulu Event

Without it, the business wouldn’t have a way to connect with each other and their customers. Vonjour is a contact center solution for customer service. What we’re looking to do is integrate the modes of communication which businesses communicate with their customers.

10 Reasons To Start A Company In An Economic Downturn

InfoChachkie

As Guy Kawasaki pointed out in our recent conversation , “…it is cheaper than ever to start a company. If there was ever a time to start a company, this is it.”. However, a recessionary market also generates a number of Big Dumb Company (BDC) refugees.

Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours.

Why The Next Generation of Online Video Companies Will be Vertical

Both Sides of the Table

Mitu Network is the largest digital media company for Latinos in the US and also targeting Mexico and South America. In long-form online video, companies were also broad in nature: Hulu, Netflix, Amazon and Apple TV. Where will the company develop in the future?

How to Know When to Sell vs. When to Market to Customers

Both Sides of the Table

This is final part of a series that describes a sales methodology for technology companies or frankly many other types of companies, too. We developed this at our first company and called it PUCCKA – the overall methodology is described here.

Uber: Transportation Service or Big Data Company?

Tech Zulu Event

In fact, one of Uber’s investors recently said the company could be worth more than $40 billion with an estimated annual growth of an astounding 800 percent. This is the reason many view Uber as a company that specializes in big data. Uber isn’t some niche startup anymore.

j2 Global Acquires Four More Companies

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Los Angeles-based Internet services and online publishing giant j2 Global says it has acquired four more companies, all completed in the third quarter of 2016. The company said all four acquisition will help it grow its global customer base, provide access to new markets and expand its lineup.

TouchCommerce Wins German Customer

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The company said that it will provide its TouchChat solution on the 5vorFlug site, which sells package tours and last minute travel to consumers in Germany. Agoura Hills-based TouchCommerce , the provider of online chat services and products aimed at e-commerce retailers, reported today that it has partnered with German travel operator FTI, to provide a chat feature to FTI''s 5vorFlug brand page. Financial impact of the deal was not disclosed.

OpenX Names Chief Customer Officer

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Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. Whitcraft was most recently Chief Customer Officer at Tagged, and also was an executive at MySpace/Fox Interactive Media, in addition to serving as an executive at Yahoo. openx chief customer officer executive myspace tagged online advertising

Yahoo 16

JustEnough Gets Customer

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Newport Beach-based JustEnough Software , a developer of a cloud-based app for managing customer demand and inventory planning, said this morning that it has been selected by a retailer. According to the company, Journelle is using its products for forecasting customer demand, planning inventory, and optimizing purchasing. Financial impact of the customer win was not disclosed.

Virgin Galactic Signs 500th Customer

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Mojave-based Virgin Galactic , the commercial spaceflight firm backed by Sir Richard Branson, has signed its 500th customer: actor and angel investor Ashton Kutcher. Branson announced Ashton Kutcher as the 500th customer on his blog Monday.

How Online Video Companies Can Increase Margin and Build Better Businesses

Both Sides of the Table

In my last post I pointed out that many of the media commentators who have criticized the YouTube video network companies as not having strong businesses were mistaken. The next part of the margin mix online video companies must get control of is talent margins.

The Bouqs Company Finds $12M For Flower Delivery

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Venice, California-based The Bouqs Company , the direct, cut-to-order flower delivery provider led by John Tabis, is announcing today that it has raised $12M in a Series B funding. The funding brings the company's total raised to $20M. The startup recently started working with local florists, offering up not just flowers but also custom-designed floral arrangements.

Nirvanix Targets Iron Mountain Customers

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San Diego-based Nirvanix , the cloud storage firm, is targeting customers of Iron Mountain , after Iron Mountain said it will stop offerings its own cloud storage services. Nirvanix said it currently has over 1,200 companies using its cloud backup software.

Netflix Redux: Is It Ever OK to Fire Your Customers?

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Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. Netflix needs to segment their customers and charge each what is appropriate. ” customer segment.

Rubicon Project Hails Growth, New Customers

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Los Angeles-based Rubicon Project says today that it is one of the "fastest growing ad technology companies in history". The startup says it added more than 200 new publishers and 100 new buyer channels for the six months ended March 31, 2013, and that its customers now include more than 500 of the world''s premium publishers, including eBay UK, Time, ABC News, the Wall Street Journal, Tribune Company, Virgin Media, People, Universal and many others.

Small Business Marketing | Get Customers versus Get Leads

Tech Zulu Event

Having paying “Customers” is what makes the cash register roar. An entrepreneur having low self worth is the number one deterrent for a potential customer not buying into what you are selling. Let me explain why this company had such an impact on my life.