Trending Sources

TigerText Signs Chicago Customer

socalTECH

Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerFinancial impact of the win was not announced. READ MORE>>.

Insights: Five Customer-Focused Trends for Companies in 2016

socalTECH

Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. READ MORE>>.

This Startup Hacked LinkedIn To Recruit Customers & Reduce Churn

InfoChachkie

However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. Follow The People. There’s no excuse.

Marketing Crushes Customer Experience through Data. DUN dun dun!

Tech Zulu Event

And yet I learned that in 2013/2014, only 24% of companies had real growth. The post Marketing Crushes Customer Experience through Data.

Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

He started by stating, “We track customer success.” Many companies create customer success teams to onboard and upsell customers.

Fixing Tech’s Gender Problem Starts With Company Culture

InfoChachkie

Our customers are some of the world's largest, most diverse organizations on the planet, such as IBM, HP and Dell. Software Secretaries.

Insights: Gaining and Maintaining High-Value Customers in Today's Marketplace

socalTECH

Read the rest of Gaining and Maintaining High-Value Customers in Today's Digital Marketplace. More.). READ MORE>>.

Tealium Adds $35M to Expand Technology, Sharpen Customer Focus

Xconomy

Tealium, a San-Diego startup that provides online advertising tag management and marketing services for enterprise customers, has raised $35 million in a growth financing deal intended to expand its technology and market reach. The company’s workforce has grown to about 270, including 80 in San Diego. It’s been about data.

If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Starting with a positive. Gold dust.

Custom 109

Customer Validation - 33 Great Articles

SoCal CTO

I’m going to take that thought out into the field and validate it with my customers." Customer Validation 101. Beware of Mentors.

What is the Right Burn Rate at a Startup Company?

Both Sides of the Table

But what IS the right amount of burn for a company? Burn rate in case you don’t know is the amount of money a company is either spending (gross) or losing (net) per month. (it Conversely if you’re burning $600,000 per month (yes, some companies do) then you only have 5 months of cash left. Gross Burn vs. Net Burn.

Attract A MILLION New Customers Overnight with YouTube Marketing – Literally

Tech Zulu Event

YouTube was not a hobby; it meant sales, it meant building customer relationships, it meant managing product inquires. YESTERDAY. Relatability.

E-commerce’s Changing Landscape | Customization

Tech Zulu Event

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands.

Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

If Smucker’s can annually generate hundreds of millions in sales for a variety of food products, there is little risk that a mediocre company or product name will preclude you from achieving similar success. The value of an ideal name, attached to a product or company that does not deliver an economically viable value proposition, is zero.

10 Reasons To Start A Company In An Economic Downturn

InfoChachkie

As Guy Kawasaki pointed out in our recent conversation , “…it is cheaper than ever to start a company. Customer Dollars Taste Great.

Vonjour | Connecting Your Business with Your Customers

Tech Zulu Event

Without it, the business wouldn’t have a way to connect with each other and their customers. Companies that yield bad customer service.

Why The Next Generation of Online Video Companies Will be Vertical

Both Sides of the Table

Mitu Network is the largest digital media company for Latinos in the US and also targeting Mexico and South America. AOL and the like. Scripted.

Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company.

j2 Global Acquires Four More Companies

socalTECH

Los Angeles-based Internet services and online publishing giant j2 Global says it has acquired four more companies, all completed in the third quarter of 2016. The company said all four acquisition will help it grow its global customer base, provide access to new markets and expand its lineup. READ MORE>>.

Uber: Transportation Service or Big Data Company?

Tech Zulu Event

This is the reason many view Uber as a company that specializes in big data. The post Uber: Transportation Service or Big Data Company?

How to Know When to Sell vs. When to Market to Customers

Both Sides of the Table

This is final part of a series that describes a sales methodology for technology companies or frankly many other types of companies, too.

TouchCommerce Wins German Customer

socalTECH

The company said that it will provide its TouchChat solution on the 5vorFlug site, which sells package tours and last minute travel to consumers in Germany. Financial impact of the deal was not disclosed. READ MORE>>. touchcommerce online chat ecommerce retailer international germany software

OpenX Names Chief Customer Officer

socalTECH

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations. READ MORE>>.

JustEnough Gets Customer

socalTECH

Newport Beach-based JustEnough Software , a developer of a cloud-based app for managing customer demand and inventory planning, said this morning that it has been selected by a retailer. According to the company, Journelle is using its products for forecasting customer demand, planning inventory, and optimizing purchasing.

Virgin Galactic Signs 500th Customer

socalTECH

Branson announced Ashton Kutcher as the 500th customer on his blog Monday. Tickets on the spacecraft go for $200,000. READ MORE>>.

How Online Video Companies Can Increase Margin and Build Better Businesses

Both Sides of the Table

The next part of the margin mix online video companies must get control of is talent margins. Build Direct Relationships with Customers.

The Bouqs Company Finds $12M For Flower Delivery

socalTECH

Venice, California-based The Bouqs Company , the direct, cut-to-order flower delivery provider led by John Tabis, is announcing today that it has raised $12M in a Series B funding. The funding brings the company's total raised to $20M. according to CEO Tabis. READ MORE>>.

Are you an old school customer marketer?

Berkonomics

Both of these time–honored methods of reaching our customers have worked for as long as there was print and radio–TV to get the message out.

The “drop dead” question for a customer survey

Berkonomics

Conversely, if less than ten percent say this, those companies or products would have a hard time getting traction in the marketplace. Growth!

Nirvanix Targets Iron Mountain Customers

socalTECH

Nirvanix said it currently has over 1,200 companies using its cloud backup software. READ MORE>>.

Netflix Redux: Is It Ever OK to Fire Your Customers?

Both Sides of the Table

Some customer segments value the DVD business and these may be more price sensitive. We need video reel to show customers that you care.

Rubicon Project Hails Growth, New Customers

socalTECH

Los Angeles-based Rubicon Project says today that it is one of the "fastest growing ad technology companies in history". The company was founded in 2007. Rubicon is venture backed by Clearstone Venture Partners, IDG Ventures, Mayfield, News Corp., Peacock Equity Fund, Stanford University, and the University of California Berkeley.

Lessons Big Companies Should Learn from Entrepreneurs

Jason Nazar

Entrepreneurs often lament big companies, but most of us hope we’ll create just that. But that doesn’t mean that they have it all figured out.

Small Business Marketing | Get Customers versus Get Leads

Tech Zulu Event

Having paying “Customers” is what makes the cash register roar. Let me explain why this company had such an impact on my life. CRAZY.

How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

So when I meet with GRP portfolio companies that do enterprise sales I try to emphasize the following: 1. training. rollout support. Whatever.

Why Email May Be Draining Your Company’s Productivity

Both Sides of the Table

So I ask you – if you’re being reactive to somebody else’s emails are you really being as productive in your company as you could be?

Email 67

EdgeCast Reports Customer, Traffic Growth

socalTECH

Santa Monica-based EdgeCast , the content delivery network provider, is reporting this morning that it now has more than 3,000 customers using its services. The company said it is now carrying 4 percent of global Internet traffic, serving around 1.5 billion objects per hour via its network. READ MORE>>.

AnyMeeting Targets Business Customers With New iPhone App

socalTECH

According to AnyMeeting, the new iPhone app follows similar apps the company recently released for the iPad and Android. Orange County-based web and video conferencing tools developer AnyMeeting said Wednesday that it has launched a new, iPhone application, which is targeted at business users. The new iPhone app is free. READ MORE>>.

Lieberman Software Teams With Canadian Company

socalTECH

Los Angeles-based security software developer Lieberman Software said this morning that it has teamed with Canadian company Aikya Security Solutions, to expand its resach in Canada. The two said that Aikya will offer up Lieberman's Enterprise Random Password Manager (ERPM) product to its customers. READ MORE>>.

Remember The Phone Company? It’s Back And It’s Called Facebook

InfoChachkie

Quick - name a phone company. Yep, Facebook is a phone company. The post Remember The Phone Company? AT&T? Verizon?