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A personal story about quality control

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156
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There’s no second chance to create first quality.

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243
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Do you really want to be the first to market?

Berkonomics

Over the years, as I managed my several computer companies as CEO or executive chairman, I made the decision to go to market with a brand-new product that had never before been exposed to my customer’s marketplace. For argument’s sake, let’s credit the iPhone with igniting an entire product class. Apple as a surprising example.

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codeSpark:Teaching Kids Software Coding Without Words

socalTECH

It turns out, there are lots of benefits to learning the logical thinking behind software coding, according to Grant Hosford , the founder of Pasadena-based codeSpark (www.codespark.org). We caught up with Grant to learn more about The Foos and his quest to use the principles of software programming to help kids learn.

Software 100
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Where there’s mystery, there’s margin.

Berkonomics

Email readers, continue here.] We did find that niche and used it successfully for several years, in charging to certify and configure a company’s self-purchased PC’s so that they would work efficiently with our software systems. New retail channels popped up everywhere, competing for this lucrative, growing business segment.

Pricing 184
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No second chance to create first quality.

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24 hour environment of hotel front desk operations.

Training 159
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Interview with Marc Friedmann, SciVee

socalTECH

SciVee recently inked a major deal with Thomson Reuters, and Marc tells us a bit about that deal as well as the company's business. One is software, which is very much like software-as-a-service, where we deliver that software to publications and conferences, to enable rich media on their sites.

Journal 124