Remove Competition Remove Customer Remove Satisfaction Remove Study
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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Customer 147
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7 Advantages For Being A Socially Responsible Startup

Startup Professionals Musings

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Even without B-Corp status, entrepreneurs are speaking out more on the positives to support business models that benefit not just shareholders, but customers, workforce, the environment, and the greater community.

Startup 149
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7 Ways To Improve Your Team Member Experience At Work

Startup Professionals Musings

A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Proactive – timely communication to build trust.

Customer 113
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7 Keys To Heightening Your Business Team Engagement

Startup Professionals Musings

I was shocked to read an old Gallup study that indicates only 13 percent of employees worldwide are actively engaged at work, and more recent data shows only a small change in the right direction. Your display of pride in the company and respect for the customer will translate directly into motivation. Start today. Marty Zwilling.

Examples 145
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8 Entrepreneurship Principles For Anticipating Change

Startup Professionals Musings

Either they are never really ready to commit, study an opportunity until it has passed, or fail with tools and techniques from a bygone business era. The Internet is the problem, by facilitating constant change, and it’s the solution, by providing an absolutely current view of customers, trends, and best practices.

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7 Thinking Strategies To Make You A Business Winner

Startup Professionals Musings

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. According to many studies, entrepreneurs tend to be happier , and over 80 percent of self-made millionaires are entrepreneurs. Think like your ideal customer seeking value.

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5 Personal Motivation Mindsets Of Born Entrepreneurs

Startup Professionals Musings

Based on a classic study by the Wharton School of Business , in a survey of 11,000 MBA graduates over many years, those running their own businesses ranked themselves happier than all other professions, regardless of how much money they made. People see you as great for demanding customers and team bonding.