Startup Professionals Musings

JUNE 25, 2023

A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Proactive – timely communication to build trust.

Customer 113

Customer Custom Training Tool 113

Startup Professionals Musings

JANUARY 30, 2022

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Missions and products that are too broad confuse your team, your customers, and potential investors. Customer support chasm. Product development chasm.

Startup 150

Startup Technical Review Customer Custom 150

Startup Professionals Musings

NOVEMBER 22, 2017

Listen to your customers to arrive at acceptable and marketable solutions. The best part of the entrepreneur problem-solving lifestyle is that it can bring satisfaction and happiness to your work. Whether you are charting new territory for pricing models or technology, there is rarely a perfect solution.

Satisfaction 53

Satisfaction Marketing Mentor Entrepreneur 53

Startup Professionals Musings

JUNE 17, 2016

For too many small businesses, customer service is still seen as a “burden.” Entrepreneurs don’t realize that this burden is actually costing them over $200 billion in repeat sales, according to a recent study by the W. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

Customer 56

Customer Custom Startup Satisfaction 56

Startup Professionals Musings

FEBRUARY 11, 2022

Employee engagement is a measure of emotional commitment, leading to work focus, which translates to productivity, satisfaction and happiness. There has to be more to your business today than making money, to get employee engagement and satisfaction. No one is happy or satisfied. Build engagement through culture and mindset.

Coach 132

Coach Satisfaction Startup Organization 132

Startup Professionals Musings

APRIL 30, 2023

According to a classic Harvard Research study, first inventors spend at least a third more on their initial technology than later innovators. Market research can thus be based on real customers and a previously tested market. Studying and learning from the mistakes of others is the best way to reduce your own risks.

Social Media 92

Social Media Study Research Satisfaction 92

Startup Professionals Musings

OCTOBER 27, 2021

Recent studies indicate that less than ten percent of business leaders show this balance today. Unfortunately, technology doesn’t create a vision, and usually frightens customers away, unless they understand the vision and value first. Listen to customer feedback and tune your vision. Every balanced leader does marketing early.

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

Startup Professionals Musings

APRIL 23, 2017

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Missions and products that are too broad confuse your team, your customers, and potential investors. Customer support chasm. Product development chasm.

Customer 76

Customer Custom Entrepreneur Technical Review 76

Startup Professionals Musings

MARCH 6, 2023

Either they are never really ready to commit, study an opportunity until it has passed, or fail with tools and techniques from a bygone business era. The Internet is the problem, by facilitating constant change, and it’s the solution, by providing an absolutely current view of customers, trends, and best practices.

Social Media 120

Social Media Startup Entrepreneur Education 120

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Even without B-Corp status, entrepreneurs are speaking out more on the positives to support business models that benefit not just shareholders, but customers, workforce, the environment, and the greater community.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

AUGUST 8, 2020

According to a classic Harvard Research study, first inventors spend at least a third more on their initial technology than later innovators. Market research can thus be based on real customers and a previously tested market. Studying and learning from the mistakes of others is the best way to reduce your own risks.

Startup 157

Startup Social Media Study Research 157

Startup Professionals Musings

OCTOBER 13, 2023

In my search for guidance on modern business leadership studies, both scientific and actual case studies, I was impressed with a new book, “ Head and Heart: The Art of Modern Leadership ,” by Dr. Kirstin Ferguson. You need both to create better outcomes and increase job satisfaction. Demonstrate the courage to take risks.

Case Study 112

Case Study Study Startup Examples 112

Startup Professionals Musings

JULY 9, 2022

The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek. Nevertheless, there is nothing wrong with studying and learning from the wisdom and experience of others. Infrastructure as a Service (IaaS).

Technology 133

Technology Cloud Computing Social Media Networking 133

Startup Professionals Musings

DECEMBER 10, 2022

I was shocked to read an old Gallup study that indicates only 13 percent of employees worldwide are actively engaged at work, and more recent data shows only a small change in the right direction. Your display of pride in the company and respect for the customer will translate directly into motivation. Start today. Marty Zwilling.

Examples 145

Examples Mentor Activity Product 145

Startup Professionals Musings

APRIL 16, 2022

by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. Other studies have shown a return of up to 400 percent for this approach.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

MAY 25, 2022

In every case, a partner can be an asset, bringing new skills and perspectives to the business; or a burden, making every decision more difficult, and taxing your lifestyle satisfaction. Beware of signs of a negative attitude or depression, as these can affect your business results, as well as your personal satisfaction.

Technical Review 125

Technical Review Satisfaction Summary Startup 125

Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. According to many studies, entrepreneurs tend to be happier , and over 80 percent of self-made millionaires are entrepreneurs. Think like your ideal customer seeking value.

Entrepreneur 117

Entrepreneur Sales Customer Custom 117

Startup Professionals Musings

MARCH 18, 2020

It’s important to note slippage indicators, including less internal feedback on requirements to fight competitors, and more focus inward than outward on customers needs and trends. Assess many change initiatives have come to fruition from your team, visit a couple of key customers and listen for future needs, and study your newest competitor.

Metrics 122

Metrics Training Satisfaction IBM 122

Startup Professionals Musings

DECEMBER 19, 2022

Based on a classic study by the Wharton School of Business , in a survey of 11,000 MBA graduates over many years, those running their own businesses ranked themselves happier than all other professions, regardless of how much money they made. People see you as great for demanding customers and team bonding.

Entrepreneur 110

Entrepreneur Organization Customer Custom 110

Startup Professionals Musings

DECEMBER 3, 2021

Smart potential customers only visit and buy from credible and memorable websites. No name, picture, address, or business history only convinces customers that you are hiding, located in an un-trustable country, or don’t have a clue. Follow-up for customer satisfaction. Put yourself on the site. People buy from people.

Web 117

Web Search Engine Optimization eBook Advertising 117

Startup Professionals Musings

DECEMBER 12, 2020

It allows investors to come into alignment with customers. Focus relentlessly and passionately on the customer. Bezos asserts that the advantage of being customer focused is that customers are always dissatisfied. Bezos asserts that the advantage of being customer focused is that customers are always dissatisfied.

Slides 137

Slides Customer Custom Satisfaction 137

Berkonomics

JANUARY 3, 2019

Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. How about those less-experienced buyers? And the lesson? So, this insight is simple.

Acquisition 120

Acquisition Satisfaction Study Email 120

Berkonomics

JANUARY 3, 2019

Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. How about those less-experienced buyers? And the lesson? So, this insight is simple.

Acquisition 120

Acquisition Satisfaction Study Email 120

Startup Professionals Musings

NOVEMBER 5, 2022

For an in-depth study of the pros and cons of a bossless environment, I found a new book, “ Why Managers Matter ,” by management scholars Nicolai Foss and Peter Klein. They are more sensitive to customer needs and see peer collaboration as the most effective decision process. Office jobs and communication technology have evolved.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

NOVEMBER 5, 2021

If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Study the resumes of managers on the next level and do your best to match or even surpass their career credentials. You attitude and the clothes you wear assert your authority to subordinates, peers, the media, and customers.

Startup 125

Startup Journal Outsource Tips 125

Startup Professionals Musings

JUNE 6, 2020

Either they are never really ready to commit, study an opportunity until it has passed, or fail with tools and techniques from a bygone business era. The Internet is the problem, by facilitating constant change, and it’s the solution, by providing an absolutely current view of customers, trends, and best practices.

Social Media 127

Social Media Startup Education Entrepreneur 127

Startup Professionals Musings

APRIL 17, 2021

An entrepreneur has to engage with team members, partners, investors, vendors, and customers. I will talk here primarily about building the internal team of a startup, but the same principles apply outside to your “extended team” and customers. Don’t confuse engagement with satisfaction. Engage operational leaders first.

Entrepreneur 138

Entrepreneur Social Media Satisfaction Startup 138

Startup Professionals Musings

MARCH 7, 2022

Whether yours is terrible or great, that same tone flows out to your customers, and regulates your productivity inside. According to many studies and observations, group pressure entices us to rethink our own opinions, and can even change our actual perceptions. Our satisfaction is strongly driven by this role set.

Startup 116

Startup Research Satisfaction Study 116

Startup Professionals Musings

MARCH 19, 2022

Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can. Provide relevant case studies illustrating your results.

Services 121

Services Technical Review Social Media Case Study 121

Startup Professionals Musings

JULY 17, 2021

For survival, entrepreneurs need to be all about accomplishing results that matter for themselves, their team, and their customers. In an eye-opening Franklin Covey study, respondents indicated that 40 percent of their time was being spent on things that were not important to them or their companies. That’s productivity.

Framework 153

Framework Product Entrepreneur Social Media 153

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Direct customer-facing non-technical roles should be the last ones outsourced.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

APRIL 27, 2019

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Missions and products that are too broad confuse your team, your customers, and potential investors. Customer support chasm. Product development chasm.

Technical Review 102

Technical Review Customer Custom Satisfaction 102

Startup Professionals Musings

APRIL 28, 2021

Thus I was pleased to see my own insights covered in a new book, “ Why Startups Fail ,” by Tom Eisenmann, a Harvard Business School professor, who has mentored many more entrepreneurs, and authored more than a hundred HBS case studies from real-world startups. Look for validation from your mainstream customers.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

MARCH 27, 2020

Based on a classic study by the Wharton School of Business , in a survey of 11,000 MBA graduates over many years, those running their own businesses ranked themselves happier than all other professions, regardless of how much money they made. People see you as great for demanding customers and team bonding.

Entrepreneur 126

Entrepreneur Organization Customer Custom 126

Startup Professionals Musings

MAY 11, 2019

Employee engagement is a measure of emotional commitment, leading to work focus, which translates to productivity, satisfaction and happiness. There has to be more to your business today than making money, to get employee engagement and satisfaction. No one is happy or satisfied. Build engagement through culture and mindset.

Company 78

Company Companies Coach Satisfaction 78

SoCal Tech Calendar

JULY 15, 2009

Companies that have social media strategies are finding them to be a valuable tool for driving customer engagement and building brand loyalty; one that translates into real revenue and increased customer satisfaction. See [link] (more).

Social Media 100

Social Media Media Case Study Satisfaction 100

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.

Coach 95

Coach Technical Review Satisfaction Examples 95