Remove Competition Remove Metrics Remove Product Remove Training
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.

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10 Keys To Real Innovation In Your Next New Business

Startup Professionals Musings

New product process. It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Creating intellectual property, including patents, is the kay to long-term value and a sustainable competitive advantage. Training and coaching.

Coach 137
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Why You Need Tools And Analytics For Employee Metrics

Startup Professionals Musings

Even after many years mentoring entrepreneurs and advising businesses, I continue to be surprised by the primary focus on products and processes, and the often incidental attention to hiring and nurturing the right people. It’s the same for customers and products, where analytics have long proven their value.

Metrics 98
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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. Incentives should be a combination of metrics and recognition to highlight results.

Customer 147
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8 Signs Of A New Business Initiative And Not A Hobby

Startup Professionals Musings

Products and services for a business need to be attuned to customer requirements, cost and quality tradeoffs, with milestones for pricing and completion. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Show that you have a process to hire, fire, and train others as required.

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10 Steps To A New Venture That Can Change The World

Startup Professionals Musings

New product process. It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Creating intellectual property, including patents, is the kay to long-term value and a sustainable competitive advantage. Training and coaching.

Coach 144
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8 Startup Excesses Which Will Jeopardize The Business

Startup Professionals Musings

Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Much has been written about this subject in the world of manufacturing, stemming primarily from the 1990’s work by Taiichi Ohno, called the Toyota Production System (“Lean”). Bottlenecks to team productivity.

Startup 161