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7 Business Mistakes Serial Entrepreneurs Never Make (Twice)

InfoChachkie

Fallacy: Startup ventures tend to evolve, especially after you begin speaking with pesky customers and demanding partners. In addition to paying the consultant, you must invest time to educate them. Rationale: My idea is so mind-blowingly fantastic that I must immediately spend some of my precious capital to protect it.

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5 Generators Of Customer Pain Conducive To Startups

Startup Professionals Musings

Other countries can provide e-commerce with different business models, outsource manufacturing at low cost, and a huge market for new products. Therefore, it takes time, sometimes whole generations, of education, communication, and incremental proof to get momentum going and overcome old fears. The impact of global instability.

Customer 167
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How TaskUs Is Powering LA's Technology Startup Boom

socalTECH

Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Customer care, obviously, is emails, phone calls, and customer service back office services. It''s a highly educated, English speaking workforce, and they love working for American companies.

Startup 231
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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

Customer 113
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Customer Engagement Is Key To Branding Yourself

Startup Professionals Musings

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. Thus customers and partners rely more and more on personal engagement with people. New technologies are everywhere today. Make it an enjoyable experience.

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How to Make a Real Social Media Customer Connection

Startup Professionals Musings

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.