InfoChachkie

NOVEMBER 18, 2010

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 182

.Net Satisfaction Entrepreneur Customer 182

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. This has significantly reduced the time team members spend searching for information, enabling them to stay focused on their core tasks. or "How can I modify my direct deposit account?"

Generative AI 348

Generative AI Artificial Inteligence Tool Knowledge Base 348

Eric Greenspan

FEBRUARY 2, 2010

Even better, we resolved all of them to full satisfaction and refunded all monies requested. He told me this was a service the BBB provided to its customers since they saved so much money on the same service. In most cases these viewings are done by potential customers who are checking on your company’s rating.

Santa Barbara 265

Santa Barbara Technical Advisors Email Technical Review 265

Startup Professionals Musings

MAY 8, 2012

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer.

Custom 96

Custom Customer Training Services 96

Startup Professionals Musings

MARCH 5, 2011

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer.

Custom 90

Custom Customer Startup Training 90

Berkonomics

JULY 21, 2016

Customer perspective: Ratings of customer satisfaction, statistics of customer retention, market share and even brand strength. Learning / growth perspective: Measures of employee satisfaction, employee turnover, employee education and skill advancement. A real win for all.

Satisfaction 120

Satisfaction Statistics .Net Course 120

Startup Professionals Musings

MARCH 4, 2010

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they don’t have a formal customer service program in place. More disturbingly, others do have customers, but the customer service program consists of informal haphazard problem resolution efforts.

Custom 85

Custom Customer Services Training 85

Startup Professionals Musings

NOVEMBER 6, 2022

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Satisfaction 147

Satisfaction Organization Customer Custom 147

Startup Professionals Musings

APRIL 18, 2021

Contact key vendors and existing customers. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Depending on the availability of staff and needed information, the due diligence process generally takes 2–6 weeks to perform. Size of the market.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. All too often, business owners find the financial returns alone do not provide the long-term satisfaction and success they assumed would come with all the hard work and challenges that come with every business, large or small.

Satisfaction 114

Satisfaction Customer Custom Social Media 114

Startup Professionals Musings

JANUARY 24, 2021

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad.

Technical Review 151

Technical Review Startup Satisfaction Invest 151

Startup Professionals Musings

DECEMBER 14, 2020

Today’s business mantra must be “Take care of your people and they will take care of your customers.” Once a product-first, customer-second, and employee-last culture is set, it is extremely hard to change. As well, you need to focus externally on getting feedback from customers, suppliers, and competitors.

Organization 160

Organization Startup Entrepreneur Satisfaction 160

Startup Professionals Musings

FEBRUARY 7, 2021

Some pundits argue that the E-Myth principle is now outdated, due to the instant access to information via the Internet, pervasive networking via social media, and courses on entrepreneurship at all levels of education. Hence most fail. Perhaps an innate business savvy is no longer a requirement for starting a successful business.

Technical Review 136

Technical Review Startup Social Media Satisfaction 136

Startup Professionals Musings

FEBRUARY 10, 2020

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

JULY 31, 2022

Too many customers have long felt distanced from many successful brands, seeing them as closed and mysterious environments, focused only on profits and killing competitors. In the idea stage, get customers involved with an engaging contest. Respond openly and in a timely fashion to requests for information about the business.

Organization 126

Organization Social Media Customer Examples 126

Startup Professionals Musings

OCTOBER 26, 2022

With social media and smart phone apps, real product information spreads at astounding speeds. Today’s customers are much more proactive in going online for the latest information, rather than simply reacting to the “push” messages that businesses traditionally use to drive commerce. A strategy of speedy execution is required.

Technical Review 151

Technical Review Organization Social Media Entrepreneur 151

Startup Professionals Musings

SEPTEMBER 19, 2015

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Entrepreneur 106

Entrepreneur Satisfaction Customer Custom 106

Startup Professionals Musings

JUNE 6, 2020

The Internet and the current information wave have changed everything. The Internet is the problem, by facilitating constant change, and it’s the solution, by providing an absolutely current view of customers, trends, and best practices. This is a key part of enjoying the journey, as well as the destination.

Social Media 127

Social Media Startup Education Entrepreneur 127

Startup Professionals Musings

JULY 13, 2022

You may feel good when that first burst of customers arrives, but don’t assume that “ word of mouth ” and those early adopters will grow your business to match your dreams of success. In these days of global competition via multiple channels, you need continuous marketing to find more customers. They won’t find you.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

OCTOBER 14, 2022

Investors, partners, team members, and customers implicitly value or devalue a startup based on the leader’s physical presence, emotional identity, social skills, intellectual agility, moral values, and past performance in the domain. Modern information management tools. Focus on talent and people growth.

Technical Review 129

Technical Review Funding Organization Coach 129

Startup Professionals Musings

JULY 17, 2021

For survival, entrepreneurs need to be all about accomplishing results that matter for themselves, their team, and their customers. Put order into the chaos by using technology to place all incoming information into four categories: appointments, tasks, contacts, and documents. That’s productivity. Why is this so hard?

Framework 153

Framework Product Entrepreneur Social Media 153

Startup Professionals Musings

DECEMBER 7, 2020

Your standards for product quality, sales growth, and customer satisfaction must be documented and reviewed prior to results and performance reviews. Informal feedback should be provided weekly or daily, with more formal sessions scheduled at least semi-annually. It requires the right tools and information to get the job done.

Entrepreneur 120

Entrepreneur Coach Satisfaction Resource 120

Startup Professionals Musings

JANUARY 15, 2020

Investors, partners, team members, and customers implicitly value or devalue a startup based on the leader’s physical presence, emotional identity, social skills, intellectual agility, moral values, and past performance in the domain. Modern information management tools. Focus on talent and people growth.

Technical Review 124

Technical Review Organization Coach Invest 124

Startup Professionals Musings

MARCH 6, 2023

The Internet and the current information wave have changed everything. The Internet is the problem, by facilitating constant change, and it’s the solution, by providing an absolutely current view of customers, trends, and best practices. This is a key part of enjoying the journey, as well as the destination.

Social Media 120

Social Media Startup Entrepreneur Education 120

Startup Professionals Musings

JUNE 17, 2016

For too many small businesses, customer service is still seen as a “burden.” The report also indicates that customer problem experiences continue to increase, up four percent to 54 percent since the last study. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

Custom 56

Custom Customer Startup Satisfaction 56

Startup Professionals Musings

NOVEMBER 22, 2017

Good problem solving requires making informed decisions, relying on logic. Listen to your customers to arrive at acceptable and marketable solutions. The best part of the entrepreneur problem-solving lifestyle is that it can bring satisfaction and happiness to your work. Explore solutions, outcomes, and options calmly.

Satisfaction 53

Satisfaction Marketing Mentor Entrepreneur 53

Startup Professionals Musings

OCTOBER 6, 2023

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad.

Technical Review 118

Technical Review Startup Satisfaction Invest 118

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Formalize the use of tools and information technology. Customer receivables collection and vendor payments.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

JULY 9, 2022

The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek. Every entrepreneur needs to leverage social media for better marketing, requirements, and customer service. I wish it was that easy. Gamification.

Technology 133

Technology Cloud Computing Social Media Networking 133

Startup Professionals Musings

MARCH 4, 2020

Hiring in any new venture needs to be a structured and high priority task, not the ad hoc informal process I see in many startups that are struggling to grow: Crisis mode hiring rather than planned team growth. Making late or poor choices will cost you time, money, customers, and may cost you your business. It won’t happen by default.

Organization 135

Organization Satisfaction Entrepreneur Screening 135

Startup Professionals Musings

FEBRUARY 1, 2020

With social media and smart phone apps, real product information spreads at astounding speeds. Today’s customers are much more proactive in going online for the latest information, rather than simply reacting to the “push” messages that businesses traditionally use to drive commerce. A strategy of speedy execution is required.

Tips 126

Tips Technical Review Organization Social Media 126

Startup Professionals Musings

SEPTEMBER 17, 2014

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Satisfaction 106

Satisfaction Organization Customer Custom 106

Startup Professionals Musings

OCTOBER 26, 2014

Some pundits argue that the E-Myth principle is now outdated, due to the instant access to information via the Internet, pervasive networking via social media, and courses on entrepreneurship at all levels of education. Hence most fail. Perhaps an innate business savvy is no longer a requirement for starting a successful business.

Entrepreneur 107

Entrepreneur Startup Social Media Technical Review 107

Startup Professionals Musings

APRIL 22, 2015

Too many customers have long felt distanced from many successful brands, seeing them as closed and mysterious environments, focused only on profits and killing competitors. In the idea stage, get customers involved with an engaging contest. Respond openly and in a timely fashion to requests for information about the business.

Startup 99

Startup Organization Social Media Customer 99

Startup Professionals Musings

AUGUST 3, 2022

You may focus only on Facebook, and missing customers who expect to see you on Instagram and YouTube. Get interactive with online users and customer feedback. Publishing your content is positive, but responding to customers online multiplies your impact. Sponsor customer events for visibility and giveaways.

Marketing 119

Marketing Social Media Mentor Conference 119

Startup Professionals Musings

JANUARY 17, 2015

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad.

Technical Review 108

Technical Review Startup Satisfaction Entrepreneur 108

Startup Professionals Musings

DECEMBER 25, 2020

Practicing these will ensure greater productivity, less stress, more job satisfaction, and an improved overall sense of well-being. Consciously identify the tasks that come easy to you, such as email and texting, versus tougher tasks, maybe including customer complaints or confronting coworkers.

Email 170

Email Activity Social Media Coach 170