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Using Social Media To Deal With Customer Trolls

InfoChachkie

You operate your business from a small boat in the remote waters of northern Fiji and your customers are spread across the globe, residing in the US, Europe and Asia. How can you protect your company''s reputation when a rouge customer unjustly flames your startup? Bipolar Reviewers. This pattern holds true for Tui Tai Expeditions.

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Square Sellers Will Get Apple’s ‘Tap to Pay’ on iPhones This Year

Tech.Co

With it, customers can quickly use contactless payment, giving consumers an easier shopping experience while helping sellers use the Square system with even less friction. Their system genuinely is top of the class for any small business, so it's worth considering with or without Tap to Pay.

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An Enchanting Conversation With Guy Kawasaki

InfoChachkie

Of the 225 customer reviews currently posted on Amazon, over 90% are highly positive. I even plan to use it in my upcoming UC Santa Barbara Entrepreneurial Selling class. What is massively different from now and when I wrote the book is that social media didn’t exist back then. Marketing is free or cheap because of social media.

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Why Most of Your Assumptions About Phone Calls are Wrong

Both Sides of the Table

If you follow the tech media you would be subject to a lot of narrative biases that are completely off base – and this includes the value of email and phone calls. In fact 61% of all mobile searches where a customer contacts a business it is via a phone call (source: Google). I don’t want to speak to customer service reps!!

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What Startups Can Learn About PR and Crisis Management

Both Sides of the Table

Journalists write stories that have an appeal to readers whether the accusations have merit or not. Understand the Gravity of the Situation for Your Customers. The obvious starting points to think to yourself are: Has something happened that fundamentally affects my customers or partners? I want to know our media roadmap.

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Interview with Marc Friedmann, SciVee

socalTECH

The next major change that we see, is now that they're online, they're becoming more web based, and adding things like rich media. We provide rich media to the STM market. One is software, which is very much like software-as-a-service, where we deliver that software to publications and conferences, to enable rich media on their sites.

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Hacking Hacker News – How Wily Startups Leverage Social News Sites

InfoChachkie

The innocuous post, which was simply titled " Divshot " generated over 110 comments and was awarded nearly 200 points by Hacker News' notoriously jaded readers. The team subsequently earned a coveted position in Launchpad LA's current accelerator class after winning the Crowdstart LA competition. Engagement. Hacker Downside.

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