Customer Metrics Study Training 
Startup Professionals Musings
JUNE 23, 2021
Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.
Startup Professionals Musings
MARCH 4, 2022
If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Adopt some key metrics to measure your change agility.
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Startup Professionals Musings
FEBRUARY 12, 2022
How good are you and everyone on your team at proactively scanning the environment for opportunities, emerging trends, and customer feedback? Imbue customer change focus. Provide direct customer contact to everyone, as well as training. Increase change agility. In summary, change will happen.
Startup Professionals Musings
MARCH 18, 2020
These must be countered by a focus on changes and training that benefit your people, as well as your business. Set up training courses that highlight agility, and adopt agile working practices. One effective intervention is to take a step back every few months, and review how things are going.
Startup Professionals Musings
MAY 30, 2022
According to one study a decade ago, only 45% of founders plan to exit after stage one, and my guess is that less than half the remainder survive the next stage in their own company. These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics.
Both Sides of the Table
JULY 21, 2014
It’s when the noise stops and you can actually get customer attention, press articles and VC meetings. ” Case studies get done with ebullient CEO’s espousing the benefits of said software even though their organization was barely using the product. ROI studies were published. It’s when the game slows.
Startup Professionals Musings
SEPTEMBER 9, 2020
A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share. Without this mindset, and the determination to make a decision, nothing happens, and customers find alternatives. Provide training and tools to upgrade solution skills.
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