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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. Incentives should be a combination of metrics and recognition to highlight results.

Customer 147
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5 Forces That Kill Momentum For Business First-Movers

Startup Professionals Musings

These must be countered by a focus on changes and training that benefit your people, as well as your business. Set up training courses that highlight agility, and adopt agile working practices. One effective intervention is to take a step back every few months, and review how things are going.

Metrics 122
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7 Keys To Keeping Your Business Agile And Competitive

Startup Professionals Musings

That means making sure you are utilizing coaching and mentoring, as well as training to keep up with changes in technology and the marketplace. I still find many organizations that think of internal change in terms of months and years, or even worse, suffer from “analysis paralysis,” or studying a problem forever.

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6 Initiatives To Prep Your Startup For The Road Ahead

Startup Professionals Musings

Provide direct customer contact to everyone, as well as training. For starters, the whole team needs to be constantly trained and encouraged to develop their skills. Relevant skills include continuous improvement of existing methods, processes and devices against a set of quality metrics. In summary, change will happen.

Startup 116
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Here’s Why a Booming Tech Market May Fool You into Thinking You’re Successful

Both Sides of the Table

” Case studies get done with ebullient CEO’s espousing the benefits of said software even though their organization was barely using the product. ROI studies were published. Did they do a major training program? Create company measures for success that go beyond financial metrics. Who is the executive sponsor?

Marketing 354
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10 Steps To Second Stage Success For Your New Venture

Startup Professionals Musings

According to one study a decade ago, only 45% of founders plan to exit after stage one, and my guess is that less than half the remainder survive the next stage in their own company. These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics.

Sales 147
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7 Strategies To Solve Your Business Problems Faster

Startup Professionals Musings

Ultimately, every problem and every issue needs a decision and a solution, not more study. Make sure that you implement a metric with each solution, to prevent the issue from recurring, and check for side effects and follow-on side effects. Provide training and tools to upgrade solution skills.