Startup Professionals Musings
JULY 18, 2022
Recognizing this is as much about culture as about language, ensures an understanding of regional motivators, cultural taboos and local customs – so that your solutions are ideally designed and marketed to deliver value that has genuine local relevance. with demands for new products and services. Find global sources now.
Startup Professionals Musings
JANUARY 8, 2023
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.
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Both Sides of the Table
JULY 5, 2010
You attend five customer meetings together over a two-week period and after each meeting you replay the results in the office about what it meant. The CEO weighs in with his perspectives, the head of product management disputes his conclusions and the marketing VP has a different take. What about offshoring?
Startup Professionals Musings
FEBRUARY 10, 2023
Investor due diligence on a startup is not a mysterious black art, but is nothing more than a final integrity check on all aspects of your business model, team, product, customers, and plan. Personal funds imply the most commitment, and offshore funding is most suspect.
Startup Professionals Musings
MAY 23, 2022
New entrepreneurs tend to focus only on getting the product right, and assume that the right culture and ethics will come later simply by hiring good people. These can be as simple as how to handle customer over-payments, or more complex in how to handle the choices every employee may face between conflicting customer and company interests.
Startup Professionals Musings
JUNE 12, 2022
They have become a by-product of innovation rather than the cause of it: Conglomerates grew from industrialization, not innovation. Many countries have learned to make products cheaper and better. Outsourcing and manufacturing “offshore” have become the norm. Existing technologies have been “commoditized” globally.
Startup Professionals Musings
APRIL 13, 2020
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.
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