Startup Professionals Musings

APRIL 29, 2023

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

OCTOBER 29, 2021

Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.

Satisfaction 108

Satisfaction Outsource Study Platform 108

Startup Professionals Musings

JUNE 6, 2012

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today.

Customer 97

Customer Custom Services Startup 97

Startup Professionals Musings

DECEMBER 13, 2019

It’s always tempting to think that more product variations will satisfy more customers and lead to new sales. The most cost-effective marketing approaches have changed; from catalogs to web sites, and from television commercials to social media. Outsourcing services that could be done in-house.

Outsource Development 122

Outsource Development Outsource Metrics Technical Review 122

Startup Professionals Musings

AUGUST 10, 2020

Technology is so key to every business these days that experienced business-smart but non-tech entrepreneurs are feeling deeper and deeper in the hole. Startups succeed most often when the founding partners know how to build and run a business, rather than how to build and run technology.

Competition 174

Competition High Tech Startup Social Media 174

Startup Professionals Musings

SEPTEMBER 14, 2018

Technology is so key to every business these days that experienced business-smart but non-tech entrepreneurs are feeling deeper and deeper in the hole. Startups succeed most often when the founding partners know how to build and run a business, rather than how to build and run technology.

Technology 87

Technology High Tech Startup Social Media 87

Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. New technologies are everywhere today. People have seen so much that they are blasé, or actually fear pure technology.

Customer 99

Customer Custom Startup Content 99

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

Customer 89

Customer Custom Services High Tech 89

Startup Professionals Musings

JULY 27, 2014

It wasn’t so many years ago that starting a new e-commerce business on the Internet was a complex custom development project, usually costing a million dollars or more. You can now skip the mandatory office space rental, with secretary and bookkeeping staff, or outsourcing. Use the cloud and subscriptions for computing technology.

Entrepreneur 104

Entrepreneur Startup Social Media Commerce 104

Startup Professionals Musings

APRIL 27, 2020

For example, you may feel you are saving money by doing all your own administrative work and monitoring social media feedback. Yet if that leaves you with no documented business plan or unclear strategy, most investors and even customers will walk away. Use technology and tools, but don’t let them sink you.

Product 123

Product Startup Tips Entrepreneur 123

socalTECH

APRIL 21, 2017

Georg Richter: OceanX is a technology platform, and a company, solely focused on physical subscriptions. For people who send things out, it's a chance to be in front of your customer. If you think about it today, everyone is selling through Amazon, but Amazon keeps all of that customer information. How did you get into this?

Startup 145

Startup Product Customer Custom 145

Startup Professionals Musings

SEPTEMBER 2, 2018

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

FEBRUARY 20, 2013

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. New technologies are everywhere today. People have seen so much that they are blasé, or actually fear pure technology.

Entrepreneur 111

Entrepreneur Startup Content Media 111

Startup Professionals Musings

JUNE 27, 2014

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

AUGUST 16, 2014

Technology is so key to every business these days that experienced business-smart but non-tech entrepreneurs are falling deeper and deeper in the hole. Startups succeed most often when the founding partners know how to build and run a business, rather than how to build and run technology.

High Tech 103

High Tech Entrepreneur Startup Social Media 103

socalTECH

APRIL 27, 2015

We were a little early in that market, doing outsourcing, offshore, and managed crowdsourcing. Our early adopters were really about developing a minimum viable product, and we figured out, obviously, that there were a number of features customers were willing to pay for. One, is pay-for-performance, which is the transactional model.

Cornerstone OnDemand 100

Cornerstone OnDemand Startup Social Media Outsource Development 100

Startup Professionals Musings

AUGUST 17, 2016

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

AUGUST 27, 2016

Technology is so key to every business these days that experienced business-smart but non-tech entrepreneurs are feeling deeper and deeper in the hole. Startups succeed most often when the founding partners know how to build and run a business, rather than how to build and run technology.

High Tech 58

High Tech Startup Social Media Entrepreneur 58

Tech Zulu Event

SEPTEMBER 1, 2011

Emerging Technology: Mobile Engagement: Reaching the Connected Consumer (Miller PR, Avatar Labs). Scaling thru Outsourcing. Strategy to Get Your First 100 Paying Customers (bigMETHOD, Mixergy, Appsumo, Zaarly). Social Media: My Social Community is Bigger than Michael Jordan.

Southern California 89

Southern California SoCal Guide Mixergy 89

Startup Professionals Musings

JANUARY 27, 2011

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. New technologies are everywhere today. In fact, we are all media companies now, with our cell phones, computers, and professional-looking publishing tools.

Media 91

Media Startup Company Companies 91

socalTECH

JUNE 9, 2014

Lee Essner: Jukin Media starts with the assumption that you can take any video viral. We have a team of people and technology which scours the Internet, and looks for videos we like and think would be a perfect fit for our Youtube channels. We then help push those videos through social media channels, and help them go viral.

Media 235

Media Content Startup IP 235

Startup Professionals Musings

JANUARY 27, 2017

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

Customer 95

Customer Custom Services Technical Review 95

Tech Zulu Event

MARCH 2, 2012

Apps aren’t going away now that the technology of having a powerful computer in your hand has reached consumers. Our world is hustle & bustle, fast and furious – we need technology that keeps up with a society that is connected 24/7. Cleaner, simpler, more custom and less Human Interface Guideline reliant.

Design 94

Design Mobile Web Design Outsource Development 94

Startup Professionals Musings

NOVEMBER 14, 2021

Outsource services back to the customer. Pervasive access to the Internet and social media have allowed customers to take an active role in helping other customers, with customer support, requirements definition, and open source development. Force original intent thinking.

Entrepreneur 158

Entrepreneur Startup Outsource Development Design 158

SoCal CTO

DECEMBER 1, 2010

I continue to collect great content that is the intersection of startups, products, online and technology. Storm Clouds - A VC : Venture Capital and Technology , November 12, 2010 We have enjoyed an amazing run in the web startup and investing space over the past five or six years. This should not deter you. This doesn’t make sense.

Technical Review 175

Technical Review Startup Product Technology 175

Startup Professionals Musings

JUNE 12, 2022

Existing technologies have been “commoditized” globally. Outsourcing and manufacturing “offshore” have become the norm. Customers today demand products and services personalized or tailored to local needs with embedded quality of life services. New emerging manufacturing technologies (e.g.,

Startup 126

Startup Artificial Inteligence Entrepreneur Offshore 126

SoCal CTO

MARCH 4, 2010

I’ve worked with 30+ early-stage companies in all sorts of capacities (and spoken to many, many more), so I thought it might be worthwhile trying to classify the various ways that I’ve engaged in different technology roles in startups. It depends on the business, people, technologies, etc. Each situation is just a bit different.

Technical Review 170

Technical Review Technical Advisors CTO Coach Startup 170

Startup Professionals Musings

FEBRUARY 3, 2019

Outsource services back to the customer. Pervasive access to the Internet and social media have allowed customers to take an active role in helping other customers, with customer support, requirements definition, and open source development. Force original intent thinking.

Startup 105

Startup Outsource Development Entrepreneur Ideas 105

SoCal Delicious

MAY 6, 2012

Team Rubicon unites the unique skills America’s returning veterans offer with the expertise of medical professionals; all while interactively engaging donors through social media. Brian also founded Newroo (acquired by Fox Interactive Media when he was 25) and Ad.ly(the Laura Brashier – Founder of 2date4love.

Los Angeles 78

Los Angeles Entrepreneur Angel Fractional CTO 78

Startup Professionals Musings

SEPTEMBER 9, 2019

Existing technologies have been “commoditized” globally. Outsourcing and manufacturing “offshore” have become the norm. Customers today demand products and services personalized or tailored to local needs with embedded quality of life services. New emerging manufacturing technologies (e.g.,

Entrepreneur 87

Entrepreneur Offshore Technical Review Outsource 87

Startup Professionals Musings

FEBRUARY 22, 2015

Existing technologies have been “commoditized” globally. Outsourcing and manufacturing “offshore” have become the norm. Customers today demand products and services personalized or tailored to local needs with embedded quality of life services. New emerging manufacturing technologies (e.g.,

Startup 102

Startup Entrepreneur Offshore Technical Review 102

Startup Professionals Musings

NOVEMBER 24, 2013

Existing technologies have been “commoditized” globally. Outsourcing and manufacturing “offshore” have become the norm. Customers today demand products and services personalized or tailored to local needs with embedded quality of life services. New emerging manufacturing technologies (e.g.,

Entrepreneur 105

Entrepreneur Offshore Startup Technical Review 105

Startup Professionals Musings

SEPTEMBER 23, 2017

Existing technologies have been “commoditized” globally. Outsourcing and manufacturing “offshore” have become the norm. Customers today demand products and services personalized or tailored to local needs with embedded quality of life services. New emerging manufacturing technologies (e.g.,

Offshore 55

Offshore Technical Review Entrepreneur Outsource 55

Startup Professionals Musings

MARCH 23, 2016

Outsource services back to the customer. Pervasive access to the Internet and social media have allowed customers to take an active role in helping other customers, with customer support, requirements definition, and open source development. Force original intent thinking.

Startup 57

Startup Outsource Development Entrepreneur Ideas 57

SoCal CTO

SEPTEMBER 8, 2010

August was a slow month in terms of traffic and I was away for a lot of the month, but there were some really great posts at the intersection of startups, technology, product and being a Startup CTO. Novel and creative campaigns like the recent YouTube campaign from Old Spice purportedly demonstrate the power of social in marketing.

Startup 191

Startup Venture Capital Blogging CTO Hire 191

Startup Professionals Musings

AUGUST 1, 2015

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. Their expectations of relationship and personalization are taxing businesses today, and their power through social media will kill those who can’t or won’t comply.

Customer 97

Customer Custom Social Media Outsource Development 97