Berkonomics
OCTOBER 19, 2023
As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.
Berkonomics
AUGUST 24, 2017
As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.
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Both Sides of the Table
NOVEMBER 1, 2009
As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.
Startup Professionals Musings
DECEMBER 27, 2019
My simple answer is that they keep their focus on customers, rather than technology. Jeff Bezos has kept his focus on customers. In my view, every startup in today’s world would do well to adopt a management system with the same key objectives: Start with a customer-obsessed business model.
Berkonomics
APRIL 13, 2010
As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24 hour environment of hotel front desk operations.
TechCrunch LA
SEPTEMBER 21, 2019
Airbnb, for its part, filed a press release this week confirming its plans to go public in 2020. HappyOrNot nabs $25M for its customer satisfaction terminals . WeWork has delayed its IPO following questions surrounding its corporate governance and the ultimate value of the company. Indian startup Digi-Prex raises $5.5M
Startup Professionals Musings
APRIL 4, 2015
Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Startups should begin by selecting just a few of the vast array of social media offerings out there, and customize based on results.
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