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Your “drop dead” question for a customer survey

Berkonomics

Here’s the question: Sean Ellis, the marketing guru behind DropBox and other successes, advises clients that “The most important question on a survey is , ‘How would you feel if you could no longer use this product?’” He goes on to quantify the response. Using Sean again as a source, we might ask: “How did you discover our company?”

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10 Keys To A Credible and Trusted Internet Web Domain

Startup Professionals Musings

Be consistent is their application, and provide contact information for both phone and email access. Follow-up for customer satisfaction. These are all minimal-cost survival marketing efforts. Publish the terms of your support, return, and replacement policies. Professional user-friendly site design.

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6 Keys To Thriving In This New Era Of Remote Services

Startup Professionals Musings

With the power of the Internet, and the impact of the recent pandemic , the world of business services, such as accounting and marketing, have gone more and more remote. Generalized email blasts and social media ads may be great for finding interest in your services, but these are not enough to close and maintain new clients.

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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

As a consumer, I rarely pay attention to your marketing pitch, but I certainly always remember a exceptionally positive total experience with your team, based on a memorable set of interactions from first contact to discussions with friends. Studies show that peer recognition programs are often more effective than bonuses or cash rewards.

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8 Aspects Of Team Well-Being Drive Business Results

Startup Professionals Musings

In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. It is your responsibility to facilitate regular communication between team members and all constituents via all channels, including social media, email, and video. Occupational satisfaction.

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10 Ways To Highlight The Credibility Of Your Website

Startup Professionals Musings

Be consistent is their application, and provide contact information for both phone and email access. Follow-up for customer satisfaction. These are all minimal-cost survival marketing efforts. Publish the terms of your support, return, and replacement policies. Professional user-friendly site design.

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7 Ways to Keep Your Customers Begging for More

Startup Professionals Musings

Entrepreneurs don’t realize that this burden is actually costing them over $200 billion in repeat sales, according to a recent study by the W. The report also indicates that customer problem experiences continue to increase, up four percent to 54 percent since the last study. Carey School of Business.

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